Tekhnomarket

Half a year ago, my mother-in-law bought an electric kettle at the Technomarket store on Shevchenko Boulevard 6b. A kettle with a 12-month manufacturer's warranty + for another 12 months acquired an additional warranty from the store. After half a year of use, the kettle stopped working. Turning to the store with a guarantee and a sales receipt, she demanded to take the kettle for diagnostics and warranty repairs according to Z.U. "About zakist rights spozhivachiv" article 7. The application for warranty repair was not made correctly, the statement does not contain the exact period for which the store, together with the service center, undertakes to carry out the repair. No choice was given to draw up another agreement. They referred to the "agreement of the parties." A month later, they did not provide any information about the stage at which the kettle was being repaired. On the same day, an application was signed for the issuance of a replacement fund according to Z.U. "About the zakist rights of spozhivachiv" Article 8, paragraph 6. A week has passed since the signing of the last statement. In general, there is no kettle, no money, no information about the condition of the goods. The store employees are rude, bypass the legislation in every possible way, refer to norms that are not in the law, do not provide any information. I appeal to the management of the Technomarket chain with a request: to satisfy the requirements of the consumer, to which every consumer has the right! Train employees to adequately provide services, teach legislation and provide people with reliable information about their rights and responsibilities of the store! In this situation, I demand to act strictly according to the law, otherwise we will report this lawlessness to the law enforcement agencies! Thank you for understanding. Hope for feedback.

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