Відділення ПриватБанка

There are no specialists at work, I made remarks twice and had to insist that someone leave the workers. All my comments were ignored. After waiting for 15 minutes, the specialist sluggishly replied that they could not serve me because they did not have a printer.

be prepared that you will be asked to name your birth address !!! exactly address and not place of birth. IT FEELS THAT'S GETTING THE WORST. ALL THE BEST STAYED IN THE USSR OR LEAVE TO POLAND. SHAME AND SHAME

Branch in Kiev, st. Sribnokilskaya 24. It was necessary to get meest translation from Canada. Information from the Privatbank website: “How to get a transfer at a PrivatBank branch? Receiving: Step 1. Contact a bank employee. Step 2. Provide the details of the transfer: "MEEST" transfer system, control number, amount, currency, name of the sender and country of departure. Step 3. Receive money to your card or at the cash desk. Transfers are paid without any additional fees. " ———— Naturally, they began to sell me a card that I don't need, and become a client of the bank, which I don't need either. Later it turned out that the database contains my data, because once I had a private card, which I closed long ago. I asked to update the data and update my profile in the database so that the cashier could make a payment. To this, the head of the department, Yaroslava, said that there was no financial number and that if I didn’t like something, I could leave and look for other departments. And why do I come here if I don't like something .. I insisted that I need to make a card. And the system will process the data update on Monday, and then you will come. (Today is Friday and the receipt from the Bank of Canada says in Ukrainian: receive on Friday from 11:00.) A couple of minutes later, she freaked out and said that she could no longer stand me and let someone else explain to me. As a result of high-pitched conversations and the refusal of employees to issue money without issuing a card, I agree to its registration, I was photographed 5 times, they took an electronic signature, etc. .. At the cash desk they gave money and I left the department, but then I thought: where is the card ?! I returned to Stanislav, asked about the card, and he replies to me what happened without the card ... I ask you to conduct an explanatory conversation with the employees about the procedure for receiving transfers, and secondly, to reprimand employee Yaroslav, who is at work, and not in the yard by yourself, and allows communication with the client in this tone. Your branch has a rating of 2.5 out of 5 in Google reviews. Read reviews to earn them - you need to work hard to work HARD!

What the bottom was private, I came to reissue the card, which was chewed by the ATM so an absolutely phlegmatic branch worker said I needed a passport, although I never used it when reissuing, I asked since when do I need a passport, you have all the data about me and you always take a photo, to which he absolutely indifferently replied that this is how it should be 🤦‍♀️ I come on the second day with a passport, another employee is issued a card without him ... I'm just in shock ... The second employee is just as indifferent, I had a gold card with a chip - it gives me the most ordinary one without a chip, I tell me this does not fit, to which she replied that she had no other and sits at me silently I asked when they would be with the chips - she answered I don’t know and recommended another department Well, this is the bottom, not the service !!!

The incompetence and arrogance of the employees is very frustrating. There is no service at all.