Map
Detailed Information
- Place Types Car repair
- Address 3611 NW Marine Dr, Troutdale, OR 97060, USA
- Coordinate 45.5528687,-122.4221018
- Website http://www.gandrautowreckers.com/
- Rating 3.9
- Compound Code HH3H+45 Troutdale, OR, USA
Photos
Reviews
Brian was my point of contact when a part I bought was defective. They located, tested and sent the replacement part in a timely manner. Would buy from them again.
Very unprofessional performance from the employee named Brian. 4 times he told me he'd call me right back. Not once did he do so. After that he stopped answering my calls altogether. Long story short, the business couldn't get me the right part and I returned the one they sold me. In the end, 3 weeks of my time was wasted by Brian. I can imagine if another employee was helping me it would be a different story. Another yard had the correct part shipped to me the next day.
They were really very helpful and courteous, although very busy they took time with me that was very much needed. Knowledgeable and very affordable for the obscure part that I was having trouble finding. Although they didn't have the part on hand they found one at another site and had it sent over in just an quick couple days. All in all I had a really good experience and would suggest them to anyone. Even if you have a hard to find or common place part you will be pleased. And they were the most inexpensive on or of line that I could find. Seriously half the cost anywhere else. If I could give them more stars I would that is how pleased I was.
I visited the Troutdale Oregon office. (They have multiple locations). I needed a new hood and grille for my van. Brian was very helpful in searching the inventory of all their yards to find what I needed in the same color paint. He found parts in the Eugene yard and had them brought up to Troutdale. Fair prices and excellent customer service!
Very unprofessional and they avoid phone calls when they know that a customer is upset. Horrible communication. I ordered a wheel and paid over the phone, I was told it would be there in two business days. Two business days went by and they had my money but I did not have my wheel. Monday morning came and still no wheel. Very disappointed and I should be refunded.
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