Bluffton Plumbing Heating & Electric

Had a good experience in the past. Don't know what is going on now with this company. Was led on for a whole week a plumber would be coming and that never happened. I called on a Friday asking if there was an availability for the next week. Was to by the receptionist that possibly Monday or Tuesday and they would call me Friday with a time. Never heard back so I followed up on Monday. She then again said still that day or Tuesday. They never came. Wednesday no call from them. I follow up on Thursday asking about availability and I was told I was never put on for Monday or Tuesday and that I was for Thursday Friday. That wasn't even a guarantee. I asked if I should look for someone else because I have a non-working water softener. She told me go ahead and look for someone else that they would keep me on the schedule and call me when a time was available. They never called never replied to my email I sent. Nothing was miscommunicated or interpretated incorrectly. If you don't have the availability be honest about it.nnI'm leaving a negative review due to the disrespect and lack of the communication. I mentioned in the email that I work in the medical field and I don't get any more days off for a few months. My time is just as valuable as theirs. If there was no availability that should have been clearly and honestly communicated and I would have understood. To lead somebody on an entire week and waste their time waiting around is disrespectful and very unprofessional.nnI will be sharing my experience with people that use this company currently.

I've had two water heaters put in (different locations), new boiler system, and bathroom vents ran out of the roof and they did an excellent job. Great communication and came back and checked things out when I had questions. Would recommend.

I’ve had Chad service my furnace for the past 9 years. He has gone over and beyond to fit me in when my furnace has quit working. Excellent service and great rates. I would trust him in my home without being there which is very important to me since I work full time.

They had to come to house on Saturday,very polite and friendly did awesome job.Highly recommend thanks.

Excellent service. We've had them out to our home multiple times and it has been a pleasure every time. They fixed every problem perfectly. Thanks so much!