Mike Raisor Pre-Owned Center

I don’t recommend going here at all. They are very unprofessional, and false advertise the vehicle features online. I spoke with Troy one of there salesmen. We talked back and fourth through emailing and on the phone. I was coming to look at two different 2020 cx-5s. i was driving 3 hours to come look at them. When i got there the vehicles had huge scratches on them and one of the cars were dented. On top of that they both were suppose to have multiple features that were listed online that THEY DID NOT HAVE. They were both suppose to have the premium package that included, heated steering wheel, heads up display, vented seats etc. i was very disappointed. they didn’t have the courtesy to let me know all this before driving 3 hours. they wouldn’t come down on the price either after the inconvenience. spend your money else where, where they actually respect and value your time and don’t want to waste it.

I went there for oil change/tire rotation. They have posted on all doors stating that “masks required”. As I sat in “customer lounge”, found one customer wearing one on chin and another that didn’t have one on at all. I asked service personnel if I could sit in vehicle till service was done bc of this. I was told that I could either “sit somewhere else or go outside”. I expressed my displeasure to the manager (as I did so, the one without mask walked past and I pointed him out to manager as an example). Manager said that he would need to talk to HR before going forward. I sat close enough to overhear conversation and see his actions. At one point he grabbed a disposable mask and started walking to the customer not wearing one, but 1/2 way, he turned around back to his office. I later heard him “share his concern about what to do if the maskless person refused to wear the mask” (didn’t help that previously I saw the manager NOT wear a mask as he had a personal conversation with an employee, who was wearing a mask, in his office). The manager never said another word to me. I have reported them to county health since there is a mask mandate in place. They are willing to “talk the talk” in order to stay open, but not “walk the walk”...follow through. I will NOT go there for anything because if you can’t trust them to follow those rules that the government placed, how can you trust them with anything else.

So far so good. I bought a truck with low miles at an ok price. I think lots of vehicles are marked high for what it is but not much you can do there. Derek was a good sales person, no complaints. Will change my star once I've owned for a while..

Bought our third vehicle from this dealership earlier this month. Have worked with Derek for the past 2 purchases and have been very pleased with his service and willingness to accommodate our needs. We like the VW Tiguans and can attest to the superior safety features that they provide. We were hit broadside earlier in the year and sustained minimal injuries.

I saw a really nice 2014 Cadillac CTS Premium Black Diamond Tricoat, black leather interior with red morello accents. The car has just under 56,000 miles for just under $21,000. I sent an email to inquire about the car. The contact turn around was within an hour or two. Sales rep Chris Houser called me and confirmed the vehicle was still there. I asked him for some pictures since there were only two on the website. He sent me many more. Gave a lot of good info about the vehicle, and told me they just checked everything out, gave it a good cleaning and put four new tires on it. I informed Chris that I was calling from the Philadelphia area, and if it was as good as he says, would be willing to fly out buy the vehicle and drive home. I told him I didn't want to be in the dealership longer than an hour or two since I have a 12 hour drive home. He understood and there was no BS. Two days later I made the decision to buy the car and secured financing through USAA. Once I informed Chris, he sent me a few (3 or 4) close up pictures of very minor scratches that he found for total transparency. Nothing you wouldn't expect on a 4-6 year old vehicle. I viewed the pics and told him I was ok with the minor scratches. He then told me to send him my flight info and someone would pick me up at the airport in Indianapolis. One of my combat brothers I served in Iraq with flew with me. When we landed and came outside, Chris was there to pick us up (with the Cadillac)!! He drove the 45-55 minutes back to the dealership in Lafayette. We talked a lot about the car. It drives like a dream. After we arrived back at the dealership, he took the car to wash it again and filled it with gas while I went in and signed the paperwork. Pricing was totally transparent. Price of vehicle, tax for PA, $199 processing and document fee, $100 title fee. They gave me a 5 year powertrain and transmission warranty (no charge) and I purchased a 3 year, 36,000 mile bumper to bumper warranty. Both warranties I am able to use at any Cadillac, GM dealer. I was done in just over an hour (waiting for Chris to get back with the car and USAA to add it to my insurance) and we got on the road back to Philadelphia. He even checked in with me to make sure we arrived home safe. I have NEVER had such a great car buying experience (new or used). In 4-5 years, I will definitely consider checking Mike Raisor's dealer websites again and possibly fly out and purchase a CT6! THANK YOU Chris Houser, and Mike Raisor's Pre-owned!!