Chevrolet Service Center

5 wonderful stars this by far is the most friendly dealership in Indiana. I love this staff and ownership. Would recommend to everyone

Great service center. I have had no issues with them.

As always (30+ year customer) they did a great job.

I dropped off my car the night before my appointment. At no point was I told that I needed to complete an early bird check in form. I left the keys with the car and left the door unlocked. The car was clearly visible in the lot out front of the service station.nnI had an appointment scheduled for 8:00 am. At 8:01 am I called the service desk to make sure they knew my car was there. They said they had the car and were going to start working on it. After hearing nothing all day I called the shop at 3:30 pm. At this point I was told no work had been performed on my car because the shop did not know it was there.nnBetween not notifying me of early-bird forms, me giving a heads up call to the shop at 8:00 am, and me having a reservation in the system with all of my vehicle and contact information, DeFouw failed in 3 instances to confirm with me that my car was parked in the lot and that they were able to start work. This mix-up caused considerable inconvenience on my part because I did not have access to my car for a full day, for a repair that should have taken no more than 90 minutes.nnOn top of this, after my service visit I found a discarded hair cover from one of the workers under my drivers side seat which I had to discard myself. Having to come into contact with this personal article was incredibly unsanitary, especially at a time when heightened safety measures are necessary to limit virus spreading.nnIf I could give less than 1 star I would. After this experience I no longer trust the organization, sanitation, or quality of work that DeFouw can offer. I purchased my car here, and had been a loyal service customer for 3 years but now I am completely dissatisfied. I will no longer be giving my service nor recommending the dealership or service desk to anyone.

Great service! Friendly and willing to help.