Service Center at Gurley Leep Kia

I am highly disappointed that was lied to and that the service team was not honest with me! I bought a 2016 Ford Explorer from Gurley Leep Kia on Friday and Saturday I called to have the brakes looked at because they were squeaking and releasing lots of brake dust. They were able to get me in on Monday and I receive a phone call letting me know the brakes were in excellent condition and that no repairs were needed, when I asked about using a different brake pad that would release less dust and make less noise I was told all of the pads for that vehicle were that way and that changing them would not solve the issue. I was told I had the best type of pad possible and that’s just the way it was going to be (mind you they were the ones that changed the brakes before I bought the vehicle). Again and again I advised that I would not mind paying for a better pad but they practically refused saying it would only make more noise if I went to a ceramic pad (instead of the semi-ceramic I already had). Reluctantly I picked up my vehicle and left, I ended up calling Midas a few weeks later because I just could not take the noise and they told me the pads used were the cheapest and worse quality that could be used and that the back brakes were pretty much all gone!! I ended up replacing the brake pads and rotors since clearly I couldn’t trust them and spent $1,200 total for both axels and now my vehicle drives and sounds like it should!!! I would NEVER EVER recommend anyone to these people!!

I appreciate my salesman Jacob. I appreciate Ash and Rob for in the service department for helping me after I had an issue with my brakes and a rattling noise. It was explained to me that Gurley Leep Nissan had done the inspection on my car and at that time my car passed the brake inspection. Gurley Leep Kia thank you.

Awesome five star