Audio Specialists

Staff seemed knowledgeable and friendly. went out of his way to take a look at my vehicle and answer my question in a helpful and meaningful way.

I had an issue with a stereo that was installed by another business. Even though they said they were able to make all my steering controls work for the stereo I purchased. They were unable to. I called around and out of all the places I called, Audio Specialist seemed the most interested in fixing my problem. Charles, the representative I worked with, was super helpful. They fixed my issue no problem.

Was one of the worsted experiences I ever witnessed. I spent good money ud83dudcb0 for lousy service. It should’ve been a two day installation which turned into a 4 day installation. After getting my vehicle back I noticed that the alarm was not working and carpet was not attached back to the floor like it was when dropped off. Manager Jake is very rude and definitely not a people person yet alone lacks having customer service. I went in today to have the items fixed and at the same time witnessed Jake the manager get so frustrated with me complaining he handed over the keys to the owner and said I quit. The owner Bruno agreed with me in knowing his manager Jake is definitely rough around the edges. Then after the owner received the keys from Jake he chases after him inside the store to beg him not to leave. A few minutes later the owner Bruno comes outside and tells me that he is losing his business today because of me complaining of the job that was done. The installer Nick was the only one with any customer service there and apologized for what I experienced today. Nick fixed the carpet and alarm and I think he should get a raise because he does have the skills to make sure the customer is satisfied. To the owner Bruno if you are going to lose your business because of one person I don’t think you have much of a business in the first place. I believe if you put a new manager in there with a customer friendly attitude and knows how to make people feel like they are important along with their business counts for something I believe may watch your revenue increase. Also hire another installer and quit working Nick so hard and then the manager won’t have to lie to customers on why it’s taking so long to get there vehicle done. Don’t Waste Your Time Or Money Here!

They did a good job on my car stereo but they didn't put everything in the box into my car. So I had to set up another appointment and pay for labor a second time. It was a good experience overall, though. They knew what they were doing but I didn't like having to pay for labor again. I would still recommend this place to others.

These guys bend over backwards to help. Giving $100 pair of speakers for $50, and then helping you install them for free because you can't afford to pay for quality installation! And honor the warranty with a simple appointment! Not at ALL unreasonable, as they ARE busy at times.