Byrider Mishawaka

Absolute crooks. 3 days after we bought our car from them we had a service engine soon light that popped up with a fuel level sensor code we immediately called to set up an appointment They were not able to schedule us in for an entire month and then when the time came they had no record of the service appointment. We were then later able to get into an appointment but by that time the check engine light had gone off as this was an intermittent issue. Last month the service engine soon light came on again with the same code and we call to schedule an appointment and again it's not for another month hopefully this time the service engine soon light will stay on long enough for them to do the repairs.Not even 6 months after we got the car the alternator went bad. Now today when I was driving I completely lost all of my AC. I tried to call them but after a couple hours no one called me back. So I called Jiffy Lube and they diagnosed the car and said the refrigerant was way too full. The thing is I have never touched that and byrider is the only one who has ever done service to my car. But the only thing that they can say to me is that it's not covered under warranty and that they could take the car for 2 days to take a look at it what am I supposed to do without a car for 2 days That's not gonna get fixed. Warranty shouldn't matter when it appears that I bought the car this way. Now I have to Cancel the previous service appointment because I don't trust that they won't break my car worse and I can't trust that they will be honest. So now I'm stuck with a car that's in a cost me $800 to fix the AC. Do not purchase a car from this company as they can't be held accountable For their own actions. Every time I turn around something else isn't working on this car and they are the only ones who have ever worked on it.

I have had my vehicle over a year. Never missed a payment. Tried to get second vehicle after a year like I was told I am able to do and was treated like I had never been there before and like I wasn’t trusted to get a second vehicle without paying an arm and a leg. Took car in to be serviced due to turbo blowing up on me. Got car back with 4 new problems that I was told it’s not their issue. They guarantee things they can’t stay true to. $14,000 limit on their broke down overpriced vehicles. Maybe 3 cars within the surrounding states even worth getting that are anywhere near under $14,000 so pretty much waste of time.

My vehicle I got from them has been in their shop 3 times within the first 40 days of me getting it. Now on this third time it's been in their shop for 10 days and I was told that they will only reimburse me for 25 dollars on a rental due to the vehicle only needing 10 hours of service time? I asked if this was fair and was told according to your contact it is???? No we sorry?, not even an acknowledgement that the vehicle they sold me is falling apart. I am a Cancer Patient and need my transportation to get back and forth to the Cancer Center... I even wrote a letter and placed it on the vehicle dash board explaining this. I have been told that parts have been ordered this is why it is taking so long... Understandable... But for you not to care if I had transportation knowing I your customer who has made every payment had no way to get to the Cancer Center is just evil. You guys will get your money on time for this vehicle without question, but I in the process I will make sure that this story is heard. Remember I do Social Media Marketing. Thanks for nothing. Call me when the truck is done!

I’ve never had a worse experience with a dealership or vehicle. We have had the car now for two years and in that time it’s been in the shop a total of about 6 times. When I asked to get a different vehicle the last time or at least a rental, I had to pay the full rental fee, and the manager promised me they’d reimburse me for it. Never happened. Now my car is sitting again, and I’m don’t. I will never suggest this company or send anyone here, EVER! I have faithfully paid on a vehicle that I have had nothing but problems with! Terrible terrible way to do business!

Thank you for letting the public know about this company and the bad experiences with them. I was seriously thinking about buying a car from them. They are really high priced cars for high mileage on them. My car has over 100K why would I buy a car with 100K . At over 15,000K. No Thanks.