Gurley Leep Motorwerks

Okay.

LaShonda was extremely helpful in answering all my questions about a vehicle I was interested in buying, and helping me through the buying process. I was able to to buy the vehicle completely over the phone/email and they even delivered the vehicle to my home. I would definitely recommend this business and LaShonda is an excellent salesperson.

Exceptional service all around. Thank you to the staff and Mike Carter for the work on my VW.

Excellent service!!! In and out in one day with my new car. Everyone goes the extra mile to make sure you get the best deal. Their sales representative LaShonda Strickland was awesome!!! Extremely helpful and nice!!!

I am in South Bend and I caught a flat tire over the weekend. I do not live in South Bend I was visiting family. I purchased the warranty for tire and rim protection when I purchased the vehicle. I had to call multiple people over and over repeatedly due to it being the weekend. Mercedes isn’t as functional on the weekends apparently. Finally, I was able to get my warranty information and schedule service at Firestone from another location in another city. I called this dealership multiple times and they were not helpful. The service department suggested that I pay out of pocket for a tire at Tire Rack. I’m not sure if it was a lack of knowledge or a willingness to help. The service department or front desk weren’t aware of their partner options that have a contract with their warranty department. I could warranty the tire without paying additional dollars. They also were very blaze with scheduling an appointment and weren’t sure of basic information, like how long a tire would take to come in. The service department was unsure if they would be able to replace a tire that day. The service was less what you would expect for the brand. Lesson keep your warranty information in your vehicle because the information may not be able to be looked up if it isn’t M-F 9am-5pm and customer service is lacking at several dealerships as I had to call many to finally get that information. I have had this vehicle for less than eight months and so far getting service on my vehicle has been an issue at more than one location. Maybe I should have went with BMW or Lexus.