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Gurley Leep Hyundai

5302 Grape Rd, Mishawaka, IN 46545, USA
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Gurley Leep Hyundai
Gurley Leep Hyundai
Gurley Leep Hyundai
Gurley Leep Hyundai
Gurley Leep Hyundai
Gurley Leep Hyundai
Gurley Leep Hyundai
Gurley Leep Hyundai
Gurley Leep Hyundai
Gurley Leep Hyundai
Reviews
Ashley Oaks (07/23/2020)
Yvonne at the Gurley Leep Hyundai Subaru location made our car buying experience a dream! She had the vehicle we wanted to see ready when we got there and made sure we were comfortable during the process. The finance department was excellent to work with, worked to get us the best rates and he explained all of our options but was never pushy for the “extras”. 10/10 will return for all our family’s car needs! Thank you!
James Carpenter (07/21/2020)
My Tucson was ready when promised, in excellent condition. The assessment showed I needed a new a/c compressor, which I decided to put off. There was NO pressure to change my mind, or have any of the other suggested work done. Good people.
Aimee Vaerewyck (10/22/2020)
If I could give a 0 I would! My dad and husband were treated horribly by the service manager Nate Johnson and Cynthia Krause in the service department. They were rude every time they were in contact with us. My husband asked if we had to pay for a charge (we have a warranty) and rudely told yes. He told them good customer service would be to call us prior to inform us of this before it was done and he was scoffed at. When I posted on social media Nate then got on and said he didn’t want his kids to see things like this about him and said he would still be happy to work with us and get the charge removed if we would take the post off social media. He’s still getting paid, it’s not money out of their pocket to show some empathy, be kind and give good customer service. You lost multiple customers because of this.
Shawntel Wiskotoni (11/24/2020)
The Hyundai service department and body shop is the worst. They don’t communicate and trying to get a call back from them is like pulling teeth. Maybe they would give better service if I bought my Hyundai from them instead of a dealer of of state. That said, because of the certified pre-owned warranty on my Hyundai, Gurley Leep is the only service center in a 20 mile radius of me. I love Hyundai, but I’m ready to get rid of this car and move to a different brand solely from dealing with this service center.nnUpdate: In the short time since I’ve written this review I will admit that the communication has gotten significantly better and I am more at ease dealing with the service department. Cindy has done a good job keeping me updated on the status of my car and timeframe for inspection/repairs this go around.
Shelly Birkla (07/21/2020)
I have had phenomenal service each and every time I've worked with Gurley Leep's Hyundai Service Department.nThis last time I booked my appointment on a Monday for the following Saturday.nOn Tuesday after work, my check engine light came on. I called to find out if I should be concerned or if it could wait until Saturday. They told me to wait.nWhen I came in I explained to them about the check engine light and they said they would look into what could be causing it.nnWhen I picked up my car, I found out that there was a recall on that and it needed a software update - which was all taken care of. When I questioned why I had not received a notice about it, I was told since they are a certified Hyundai Service Center they typically will get all that information well before I would.nSo it was fixed and my car is quite happy - as am I!!nnThanks Gurley Leep Hyundai!!!
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