Starbucks

I waited in the drive thru for 30 min and couldn't get out because of the median. they ended up making my drink wrong so I went back in and they remade it in a timely manner and they were super nice about it but it just took way too long for everything. I could tell made my drink was irritated but I also didn't want to wait for that long to not get the right order.

consistency is what makes this my preferred coffee shop. when I go to other places *ahem...dunkin* it's very hit or miss even though i always have the same order but here i have never had my drink made less than perfect so I always know what I'm getting. the wait times can be a bit at times but by using the order ahead feature and picking up inside I place my order before I leave home and it's typically ready when I arrive so I can grab and go without dealing with the drive-through. if you do stop on a whim though, prepare for long wait times.

A lot of people have commented on how busy this location typically is. That's true but I've started ordering ahead and that does help some. I went in this morning to get a peppermint mocha since they started carrying the holiday drinks again, and they were giving away free cups while supplies last. I ordered ahead and still had to wait about 10 minutes inside as well, so it was about a 30 minute make time. However, I would like to compliment the employees. There were multiple people behind the counter and they were all moving as quickly as possible. One girl in particular (blonde but I didn't happen to catch her name) was constantly moving between taking orders inside and calling out mobile orders that were ready. She was also making drinks and making sure to hand out the free reusable cups (she is the only one I saw handing them out actually). I witnessed one woman get a little upset with her because she said she had placed her mobile order and it wasn't ready when she arrived. The employee was apologetic and calm despite the rush happening.

These guys are always friendly and hard working. They work hard to get everyone their orders as quickly as they can.

I realize stores are short staffed. It should not take over 30 minutes to get two drinks; mobile order or not. I was told I had 10+ drinks still ahead of me after the first 30 minutes. If stores can't meet the demand of Happy Hour, don't have a Happy Hour.nOver promised and under delivered. Totally ridiculous.