Map
Detailed Information
- Place Types Car repair
- Address 244 Melton Rd, Chesterton, IN 46304, USA
- Coordinate 41.6028536,-87.1155162
- Website https://www.gerbercollision.com/locations/chesterton-in
- Rating 3.5
- Compound Code JV3M+4Q Chesterton, IN, USA
Photos
Reviews
Took my vehicle for hail damage, you could not tell it was ever damaged. Wonderful job. The best service and employees. I was kept me up to date on repairs. In one day... out the next.
Ron is super nice, just make sure to check your vehicle as it was obvious with mine that they didn't and I had to take it back. Time is valuable and it didn't seem to matter to them. I learned my lesson.
Great work, customer service and fixed everything that was damaged unlike cde who won't fix custom lights, tints, exhausts etc! Would recommend!
Initial visit went well, seemed to be concerned of my vehicle issue. Offered to investigate work provided by another Gerber location, stated Gerber will call with information in the next few days. Waited several weeks, no return call. I called them back, no apology for not calling back. Questioned the findings, manager was out at a “doctor’s appointment” but informed me not to worry they will be helping me because this issue should have been addressed during the initial repairs. Will call me back the following day when the manager returns. After one week, no return call. Called back and stated they need their diagnostic specialists to check to see if issue was accident related ($125) cost to me if they find this is not accident related, manager again not in office. Informed I will go to dealership. Gerber estimator stated if dealership can prove this is related to the accident, Gerber will repair. Dealership stated this is “very likely accident related”. Informed Gerber estimator and now being told the original Gerber location has to contact the insurance company to see if they will even pay for repairs. Being strung along, no follow up calls, customer is not the priority.
I would not recommend them, they over charged for the work they did. The quality of the paint job was not good. The parts they painted do not match well at all.
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