Hometown Auto Repair

*I've updated my original review and added back a star after receiving multiple replies from the shop, but I don't think top customer service should only begin after a negative review is made public. I appreciated the direct follow-up I received today but I was waiting for that call for the past two weeks. The owners seem remorseful and have insisted they can do better when communicating with customers in the future, for what it's worth.nnOur frustrating experience can generally be summarized as a misunderstanding about a credit card fee and the shop's lack of communication about this perceived billing discrepancy: After paying and picking up vehicle I left an after-hours voicemail/callback # - didn't get a return call. I called the following day - was disconnected x3. I can give the guys the benefit of the doubt that I wasn't being outright ignored (it felt like it at the time), but I at least expected that they would get back to me. Mainly, I didn't understand that they bill the customer their credit card fees - which is OK, but not if it's a surprise. I was shown (after the fact) that they have a small sticker stating the 3.99% fee is billed to every customer, but that was not made clear to me and not stated on the invoice (i.e. I signed my receipt for a different amount than what was billed).nnI don't think the owners/employees of Hometown aim to confuse or ignore their customers, but our experiences makes them seem sloppy, to say the least.nnWe were also frustrated by service taking longer than originally stated, which we can generally understand and forgive, but it was made worse by a lack of communicating that service delay until minutes before close of business on the day we expected to pickup our vehicle. Again, the failure here - and certainly a pattern - is poor communication. Our starter appears to have been fixed though, which is nice.

This place was awesome! Was a simple fuse repair but all the other shops were giving me the run around. I am thankful he fixed my car and will go here if I need any other repairs in the future. Keep up the good work man and I really appreciate what you did for me !!!

Awesome place to go if you have any issues with your vehicle . Amazing customer service , very honest people! I had doubts about my tensioner on my Mazda 3 was making noises on periods mostly on cold mornings , was hard to say but they got it right it was starting to loose .

I was on the interstate on a 5 1/2 trip from Michigan to central Illinois. A engine light suddenly appeared and my car was not driving properly. I called Hometown Auto around 2:00 on Saturday. I explained my situation and Chris said come over he'd take a look at it (even though he wasn't taking any more service jobs for the day). He took the car right in, diagnosed the problem and I was back on the road a short time later. I had no issues the rest of my drive. He went beyond my expectations, was professional and knowledgeable. Thank so much for checking my car. Hometown Auto Repair is a trustworthy company.

Chris and team are awesome and really keep you in the know of what's going on with your car, would highly recommend!