Superior Auto, Inc

I got to work with Dillion and he did an amazing job of getting me into a vehicle that day! Definitely going to enjoy being their customer.

I had a very nice experience with the new manager Andrew. Made me feel very comfortable in the process of buying another vehicle. Explained the programs that are available to me. I would recommend at least go in and talk with Andrew if you are interested in buying a car. We have done business with superior for awhile. But Andrew is a good guy.

The worst service I have ever had all the cars I test drove were either having a knock or transmission slipped and the car I bought had a bad drive shaft in it .

What a great experience working with the Andrew & Shawn on our recent used vehicle purchase. From online application to fast & easy sale transaction. Home with our Jeep liberty! Thank you guys!

This place harbors the worst customer service I've ever seen, I wouldn't recommend Kendallville Superior Auto to my worst nightmare. I've had my car with them for a little over a year, I still have two to go and I'm dreading every second of it. The employees are extremely rude, I've made every single payment on time except last week I paid a day late. They not only called me over 10 times, they also proceeded to call my parents phone multiple times after my mother telling them I no longer reside there. As if the calls weren't enough, someone drove all the way to my parents house, in Waterloo, so not a short distance and left a letter about my payment being ONE day late. I've also had tons of problems with the vehicle, I've had to replace the belt, entire power steering pump, both wheel bearings, the car battery, and the sensors. I've had troubles with it overheating, not starting, and when the sensors went out it wouldn't let me drive over 40 MPH. Superior Auto didn't replace any of these parts for me, the most they did when I called and explained all the issues was offer me a tow truck and basically ask what I expected from them, which is funny because the day I purchased the car JJ bragged up their automotive shop and how they were very helpful. I understand it's their employees job to call you and see when you're going to be paying, it's NOT their job to cop an attitude and act snarky to their clients. If you think you want to go through a Superior Auto, go to Angola or Auburn. My parents were through Angola and they found the exact vehicle they were looking for within their price range. My fiancee is through Auburn and he never has problems, they're very understanding that life happens and work with you. Nobody deserves to be treated bad, but Kendallville SAC treats all clients like they're human garbage. The best advice I can give is stay FAR FAR AWAY!!!