Pep Boys Auto Service & Tire

There is a reason why this place is closing. I've had multiple bad experiences. First was they replaced struts in an suv and placed a part incorrectly. I had it aligned, purchased what I was told was a lifetime alignment found out after second set of $900 tires in 13 months that it wasn't aligned correctly because it couldn't be. Firestone lifetime alignment is actually lifetime, they discovered the part placed incorrectly. I took it to Firestone because no matter how many times I took it in to pep boys for an alignment it shook and wore our tires out. Second was a battery situation, i was told the battery was under warranty but when I took it in they said they no longer sold the battery. It wasn't covered, I just went to Sam's where it's pretty straight forward, used my useless battery as a core back up and running.

The service guys Robert and Cruiz were informative friendly and I got in 15 minutes early for my appointment and they already had my paperwork ready and took my vehicle right away. They were professional and gave me some info about my car that was insightful and advised me of some services my vehicle will need in the near future. Overall 5 stars and I will be returning more often for service on my vehicles.

Scheduled an alignment and was told it would take an 1 1/2 hours but instead took 3 hours and when I was paying, the manager pointed at me and said "your jeep is a mess" in front of everyone else waiting and then said "someone has been romping around in it ," insinuating that the girl who owns the jeep (me) couldn't possibly be the one romping around, and told me they did the best they could to fix it. He was scolding me like he was my parent and talked to me like I didn't have the slightest knowledge about my jeep. Clearly I knew it needed an alignment and if it were something I could easily do at home, I would not have gone out and paid for the service. Very poor customer service from the manager, the other workers were nice . I will be going elsewhere next time.

I bent a rim on my RV coming out of Colorado. I called ahead and spoke to Robert and he had a wheel/tire combo that would fit on my trailer. I was running on an 8 year old spare, so I needed it changed out before heading on to North Texas I’m docking a star because I asked Robert if I could make an Appt for 10:30am as that’s when GPS said we’d get into Santa Fe, he said don’t worry about it, just come on by. We get there, he then said upon arrival “we got slammed and it’ll be 2 hours” I guess my persistent pestering helped speed things up as he let me bring my trailer down in front of the bays and assigned a tech to change out the wheel/tire and then replace the 8 year old spare with the good tire off the bent rim. All in all it was 60-75 minutes total and we had some delicious tacos at a food truck in the parking lot ($12 for 4) Robert turned out to be a pretty cool guy, even talked to my 5 year old son about where we lived and our vacation. I guess he just needs to warm up to you. He runs a tight ship there so don’t get offended if he’s curt with you at first.

Very helpful at this shop! Answered all of my questions. I was able to get back home safe.