Monro Auto Service And Tire Centers

I unexpectedly lost my brakes in Anderson around 2pm on a weekday. Being from out of town, I had no idea where to go to get issue resolved but luckily I managed to make it here. The entire crew were very responsive to the issue and by 4pm I was back on the road. Had a great conversation with the new manager Aaron and he explained that the previous staff had really performed very shoddy work to many customers that he was trying to correct. It probably explains some of the lower previous reviews.nI recommend giving these guys a chance for your next vehicle maintenance. The mechanics seem very knowledgeable and they actually show you and explain what needs to be done. I'm pretty particular on who works on my Jeep. I would definitely take it there again for future maintenance.

So I came there on Sunday spoke with someone named Aaron who priced all 4 tires at 750nThen lowered it to 539 then lowered it to 434! Mind you they only had one brand of tire that fit my vehicle so how the price can dramatically get dropped from 750 to 539 to 430 is beyond me seems like a scam! Then when I go to pick up my vehicle they only put 1 new tire on and put a flat donut on it mind you I am from IL and was promised I would be able to get on the road safely and well clearly after them placing one tire and one donut I was irate! I have two kids that missed day care I missed two days of work all because they had had not done their job properly! Now Monday I call and I raise hell because I am very irritated at the lack of communication, broken promises and the feeling like i was screwed on prices from the beginning! AJ answers the phone apologizes up and down about the lack communication and thenPoor service especially when the company prides them self on a 5 star service! AJ had informed me that he had placed 3 of the new tires on on Monday, and that they’re company would be replacing my rim that was cracked, I am still waiting to here back about loss of time worked being a single mom stuck in a state where I am unable to work two full days to provide for my kids! The service I had experienced was HORRIBLE on Sunday(by the store manager Aaron) but thankfully Monday AJ provided me the service and is trying to get me back to IL sonI can work, take my kids to day care and have a safe 3 hour ride! I can honestly say although it was horrible it turned out that some people there do truly care about there customers and AJ should prolly be hired as the store manager! Thanks again! Now let’s hope I get home sometime today and am able to work!!!!! If I could rate my experience on Sunday there would be no damn star but Monday my experience was def a 5 mind he had to fix someone else’s mess

Very dissatisfied. I usually go here for my oil change . I went on the 2nd of this month and they were suppose to change it... well still kept hearing the knocking and it got worse checked my oil and absolutely not one drop was in it. Checked the filter and it was not changed either so they got a free $60 out of me. I called and complained, no call back. No money back. And nothing got fixed. I had to go out of my way yet again and go buy a huge container of oil and get it all redone... won't go here again. Another customer lost.

Monro Auto ServicennI took my car into the shop because there was some vibrating in the steering wheel when I brake. I discussed with the clerk in front it most likely was the front brakes and rotor. End result was the tie rods one set was replaced according to them. But I had just replaced the tie rods all four last month. Instead of them replacing the front brake pads and rotor. They replaced the back brakes and shoes. Needless to say, the wheel still vibrates as I apply the brakes. They are professionals and should know what's what. They sorely took advantage of me and 1100.00 dollars. Anderson IN locations

If I could put 0 stars I would. Wayyy over priced and dont know what they are talking about.. 500 $ to hang an exhaust... ahahaha I can do it in my garage I just dont want too. Highly Dont recommend