Map
Detailed Information
- Place Types Car repair
- Address 130 SE 7th Ave, Portland, OR 97214, USA
- Coordinate 45.5219862,-122.6584181
- Website http://www.subaruofportland.com/
- Rating 4.4
- Compound Code G8CR+QJ Portland, OR, USA
Photos
Reviews
Kim Savage helped me and what an absolute shining ray of sunshine she is. In a year that is probably the most chaotic and wild for most people Kim made everything incredibly easy and stress free. It's people like her that make Subaru great and keep me coming back. In general, every time I got to Subaru service I have an extremely pleasant experience. Everyone is so nice and just very human with you. They all get it and treat their customers right. I highly recommend!
My service manager, Kim Savage, was kind, patient, and quick to react to my needs and the fixes my car needed. She's very detailed in making sure my car was looked over fully and that the service was done as quickly as possible within reason. Because my car was still on extended warranty and needed a bigger fix she set me up in a lender car so I could continue with my daily activities until I got my car back. (Now that I've driven the new Subaru lender car for awhile I want THAT one!)nnWhen Kim called me back to say what the car needed she efficiently went over what it needed. She quickly told me what was covered by the extended warranty so I didn't have to live in panic about finances. She also told me what portion I needed to cover outside of warranty, which was small (oil change, battery Corrosion clean up )nnI have never felt so taken care of and listened to at a car dealership/service department. Even though Terrick was the person I had always seen prior too and has now been promoted was great too. Kim has one more notch on the rung of customer service. Incredible detail. Also, great communication during the process.nnThank you Subaru for bringing Kim to your service department. She is a very solid reason to why I will continue to come back time and time again.
Since I joined the Subaru family in 2017, I’ve only taken my Outback to be serviced (oil changes and factory recommended service) here. The service has always been fine. No complaints but no reason for a review. With the exception of my oil change on Friday. I worked with Chuck and he was exceptional. He was knowledgeable, informative, helpful, wore a mask and made me feel like a valued customer. He took the time to talk through my concerns and he followed up with me when my car was done being serviced. Chuck brought a level of customer service that I wasn’t expecting so these five stars are for him and for his team.
Good experience overall. Visiting PDX from Indiana. Had driven 3,000+ miles in past week so thought it would be a good idea to get oil change even though not actually due. Glad I was first to arrive as shop got busy quickly. Used discount coupon from dealer website. Assumed courtesy car wash would be included but advisor said not so. He did call detail shop to see if they could wash car but said nobody was there. I had just walked by car wash about 10 minutes earlier and knew it was operational. After paying I stopped by car wash and spoke with Marshall. Asked if I could get a quick wash and he very kindly obliged. Did prewash by hand and then ran through autowash. Marshall made what would have been an average experience a very good one!
People at the service center are consistently thorough, helpful, and friendly. I really appreciate being able to bring my dog into the waiting area. Barb is wonderful! She also helped me a couple months ago to re install the back seat covers. The covers are the Subaru Forester specific, and they are perfect, but somewhat difficult to install when one’s hands are somewhat arthritic. Barb is so pleasant, and was happy to assist me.
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