Gerber Collision & Glass

Did a decent job other than putting a broken piece on my car. Took it back to get it looked at the manager said he will get it taken care of and give me some sort of compensation. Waited a week or so called back they said no we fixed it. Which they did not. Long story short it was a hassle and frustrating. No compensation was given. I finally got it fixed with having to reach out to my insurance.

I had an accident approximately four months ago on the front left tire driver side took it over to Gerber they looked at it they said we can fix it. they left tape over the top of the door that I couldn’t see until I put my hand up there, anybody can make a mistake. the trim panel on the door of the left side had two retainer clips not Seven and come to find out today the front left tire retainer bolts on the caliper we’re gone they fell out, all four the two long ones and the two short ones the quality of their work is very bad I will never go back to them and I will tell everybody I know not to go back to them as well.

great place highly recommend they where recommend by my insurance (allstate)

When I originally took the car up to them on 06/18/2020 I was told the dentless hail damage repair took 3 days. The following Tuesday we called as we had not had a status update, was told our adjustor wasnt there and to call back. We called back the next day, was told they found additional hail dents and they had sent the estimate to our insurance company. The following Monday we called Gerber again, and was told they hadn't heard anything from the insurance. Sometimes it helped to get the ball rolling if the customer calls insurances company. So we did. Geico had never received the estimate. So while on the phone Geico called and asked for the estimate. On July 1st we received a phone call from our insurance company saying they were going out to Gerber in the next day or 2 to look at the car. On Monday July 6th we call Gerber again and ask for an update they tell us no one has been out. Called our adjustor at Geico and he had all the pictures and information he needed to process the claim. The next day we finally received a call from Geico stating it was a total loss and we needed to go.by Gerber and sign release papers and clean out our vehicle. Our lein holder and insurance company had already reached out to them and everything was ready!!! We were in and out very quickly. Both times we were on location the staff we encountered was extremely nice and polite. Just upset by the lack of communication and the he said she said game with our insurance company.

I truly can not say how their work is because insurance quoted my car a total loss. But i will say they are great people.