Hoosier Diesel & Off Road

This was one of the worst experience I have ever had with a company. I had to send a truck an hour and a half from our shop to pickup some material. Unfortunately the truck broke down as far away as possible in Hobart Indiana. I did some fast research for a local company that could fix a 7.3 liter diesel e450 truck. I was turned down from a few small shops saying it was to big and I was turned down by truck shops saying it was too small. Hoosier diesel returned my call and told me they could handle it. They were too busy on that Monday to look at it but I had no other choice with the predicament I was in. I dispatched a second truck to go and recover the equipment that was picked up and the driver of the broken down truck. The woman running the shop was pleasant and felt bad for my predicament. She said they would look at the truck tomorrow and let me know. I called the following day no answer and no returned phone call. I called Wednesday no answer and no return phone call. I called Thursday and begged for a call back. I received a text a little after noon explaining they are down a tech but they will look at it on Monday. Monday came and went of course no phone call. Several phone calls were made Tuesday. (We’re now over a week by the way) I received a text message at 3:00 that she would speak with a tech and let me know. Of course no phone call back once again. At around 8:30 next day I called again. No surprise no answer. At this point I felt it best to cut my losses. I called a tow company to have the truck transported an hour and half back to home base. I should of just done this in the first place. I can’t speak bad about there work, cleanliness, pricing, or anything else. But the customer service is the worst I have ever dealt with. I hope you live close by if you ever decide to use this shop. If you are looking to open a good local business, open a diesel repair shop near these guys. I don’t see them lasting very long with the way they treat their customers.

Great knowledge and great people.... willing to work with you, show you what you need and why. Reasonable labor and parts pricing!!

Great experience professional quality work at a fair price and done at a fast pace I would recommend Dave and his guys for anyone's diesel needs

I want to Thank Hoosier Diesel and Off Road.nnI lost a HPOP on I-80 near the Indiana/ Illinois boarder. Wound up at Hoosier Diesel after referrals. David Shepard got it right in. I can't say enough good things about his service. They jumped on it, replaced the pump, it had the bolt on the gear (original pump) that had started backing out.nnDid the new pump, cleaned the EGR and a new Oil cooler. Also did some tuning.nnAll I can say is this thing is a beast now.....towed the '78 Dodge Magnum home down I-80 like it wasn't even there. A big difference from the first 250 miles towing it. David went out of his way to take care of a stranger from out of town to make a bad situation the best it could be. Hooiser Diesel Rocks in my book! They saved my bacon.

At the recommendations of others I took my truck in for a clutch install and valve train adjustment. Additionally, my truck had some rather inconvenient circumstances from a mechanics point of view. All said and done, the truck ran better than I could have hoped, the service was outstanding, and the labor cost was very reasonable. This shop has definitely earned a loyal customer.