Walgreens

The people at the pharmacy are EXTREMELY INCOMPETENT. I had a prescription to be filled here and was sent a notification that there was an issue with my insurance and I'd need to come down with my card. I had just had a prescription filled there so I wasn't sure why this would be happening. Asked them to run it again and there was no problem the second time. So they just ran it, it had an error and they didn't even bother to try again. Then I went and got my prescription, but when I got home I discovered I was missing one prescription. I called back and they told me my insurance wouldn't cover it, I said I'll pay out of pocket, no problem. So again, why was I not told this before when I called or when I went in to pick it up? Well guess what, another problem arose! They called back this time to tell me that my prescription had been faxed in and that it didn't have my name on it so they couldn't fill it. The worst part of all of this, if they had bothered to inform me and of the previous times I called or went in then we still could have had my doctor send in another request. But by the time they did finally call and acknowledge the problem, my doctors office was closed so now I have to wait another day to get medicine crucial to pain relief. I'm never sending my prescriptions here again and anyone else reading this should avoid doing the same! One or two mistakes is one thing, but this is just ridiculous! My only wish is that I could leave zero stars, because even one is to many for this terrible business.

Entered Friday and headed quickly for the section I wanted. An employee ran after me and treated me like I was a shoplifter, hovering over me when I reached the item I needed. I left without purchasing the item and will never return. (I got the same item for less than half the price at another store.) . This is the second bad experience I've had at this store. About 15 years ago I was picking up some extremely expensive medication that came in a box. Before leaving the counter, but moving to side so the pharmacy clerk could handle the next person, I opened the box and discovered that about 3/4 of the medication was missing. They were very defensive and tried to suggest that I had left the counter and secreted away the missing drugs. As I hadn't left the counter and all the people waiting on line behind me were my witnesses, they grudgingly gave me the rest of the medication. That was the last time I used the pharmacy at this location.

Placed on hold then told to call back.

I went into this Walgreen's location a bit back just buy some small things I needed, once I was in line, behind about five other people, the cashier had to call up the manager. It took the manager over twenty-five minutes and three calls from the cashier to finally come to the register creating a lot of frustration among myself and other customers, most of which walked out; I tried to be patient. The manager was belittling to the cashier and acted annoyed that the cashier called her up. Once I was nearing the register I heard a customer check out and once the woman and her son left I heard the managers say to the cashier "she probably stole makeup, she always does." Along with overhearing more vile comments about other customers from a manager. My whole time in the store I only ever saw that one cashier who looked to be juggling five different tasks while trying to maintain a register, and when I did see a manger they were full of attitude, usually emerging from the back. Was never approached or asked if I needed help. When I tried to use my debit card the card reader was broken. I have never seen an establishment with such horrible management. I've had horrid experiences with the Pharmacy as well. I heard the woman in line directly in front of me ask for someone to be called to the Pharmacy because she said she had been waiting at the Pharmacy and never once was helped. Do yourself a favor, go to the other Walgreen's in Santa Fe, do NOT do your business with this location. I drive way out of my way just to take my business to a better Walgreen.

Called the pharmacy to find out info on flu and shingles shots.Was put on hold immediately. After 3 min phone rang several times until finally someone answered. Understaffed!