CravinVapes

I normally shop at Cravin Vapes about once a week for my vaping needs. Just recently I was sold the wrong pods for my device, and called immediately after leaving. Emilee answered the phone, who is the woman that sold the pods to me, and said she would leave a note and to return the next morning. When returning the next morning another young woman explained to me that they were out of the pods that I actually needed, but they would take the pods and give me a credit for the cost of them. She explained that they should be receiving a truck at the beginning of the following week, which would be today. I went in today to purchase The pods, but they were out. The general manager whose name I cannot remember, explain to me that there was nothing she could do. She also said sorry that the store was ran in properly for so long, but they do not do refund or returns, snd that she had no clue what was going on or why it wasn’t authorized through her. Mind you, they were in possession of the product that I returned to them, and also still have my money. I explain to her that I’m sorry that she had to deal with it, but that it was her employees own fault for explaining the process wrong. I was due the product, or a refund. The general manager immediately got an attitude, and stated that there was nothing that she could do other than a 10% discount. Mind you I only paid $13 and change for the pods, so it wasn’t much money at all. It was the principle that I spent hundreds of dollars a year in their store, and this is how I get treated in return. The gentlemen that ran the store previously to her may not have been the best operationally, but if trained properly they would’ve been the best people to run that store. The new GM said that she was happy to lose my business. I was calm and collected during the entire interaction, and could not believe the way she spoke to me and the attitude she gave me. I will not be returning, and will encourage my rather large group of friends who vape to start going to the Lake House instead.

Very helpful staff. Got everything I needed and even discovered some new things.

Young man that helped me was informative and helped me right away. Good customer service i will be back!

Love this shop! All the employees are super chill and relaxed. They know their products and what's best for you. They also have a wide variety of juices and vape products along with CBD products too.

Best place in town to go, a lil pricey but worth it. They also have a rewards program so that helps out a lot.