Home Services at The Home Depot

I visited Home Depot on behalf of a company that does $1MM business with Home Depot. I was asked to get plumbing supplies and some quotes for bidding purposes. It was a very slow time at 5:30 pm on this Saturday evening. There were several people at the counter standing nothing to do. I took my merchandise to the service desk because it requires some paperwork. The first person at the desk does not want to do anything. I brought the representative of the company on the phone. She spoke to another lady at the service desk. That lady mentioned everybody who could help are gone at 3:00 pm and nothing could be done until Monday. After speaking to my company representative, she brought another lady who constantly repeating that my company should be doing $125,000 business a year or $10,0000 business as a contractor to get this discount. In any case none of the person just look at the computer to find out further detail. By this time there were 4 people involved in this transaction and none of them took any information, phone no. of the company etc. Sadly, I took my business to Lowes and got my discount as well. I was sad because it was nobody's fault and Home Depot lost the business.nAs a business professional I can see what went wrong.n1. 1st person who was sitting at the service desk should not be at the service desk if she does not want to help the customer. It is a Service Desk, where a customer goes to get the information. All the information should have been taken from me to address the situation in a professional manner. She seems scared to take the information. IT IS NOT HER FAULT.n2. The time has gone when an associate calls to another associate and another associate call other associates to get the information. The people at Service Desk should be knowledgeable to take care of all customer needs. Sitting at a desk and/or on the phone while customer flounders around is not the service model of this era.n3. The existing business model will never work for Home Depot to be profitable. Home Depot must change with time or becomes part of the A&P Stores, Pan AM Airlines and/or KODAK. of the past.n4. It is not a criticism of the people who work for Home Depot, it is the total system is at stake.nA CUSTOMER SERVICE IS NOT ONLY A TRAINING BUT AN ART AND REQUIRES MOTIVATION TO GET THINGS DONE.n5. How we do this? It is not a mystery. Some companies know how to do better than other companies.n6. Paralyzing the customer with the information, service or anything they need. Service person should become their crutches so the customer cannot walk without it.nI know Home Depot can do better than this.

Worst discison I have made when it comes to having a new front entry door installed. Ordered door in May and still trying to get the installation completed and it's now the end of December. I now have cold air blowing in through the gap's and snow filling in where the caulking is missing. New door installed wrong, then reinstalled wrong. Was told that Home Depot was going to reorder and would replace to door. Still waiting for the new door. I have called and left messages to get a update on the order and to make sure the new door was truly order. Still no call back. I could list twenty things that have gone wrong, but I will just close this review including this.nnBuyer beware:nWe choose to go with the 0% financing for 18 months because there was no discount for payment in full. We use the Home Depot card to start the order. We got the first bill and there was no 18 month term. So we called and Home Depot. The billing department informed me even though we spent close to 4000.00 for the door we only charged 1000.00 to the card to get the order started, so it didn't qualify for the 18 months. I said what about when you add the rest of the balance. The lady informed me I could call them back then. Luckily we where able to just pay the balance and not get stuck on the phone with the billing department again or paying the high interest rate.nnHome Depot Noblesville has always been good. This review has to do with the special order department which for them the overall review would be a Zero

I hate this place lost 1000.00 dollars in wages in past two years because of screw ups nobody has a clue and to get a Install Is a joke take off work to get a install done never got a call I hate this store give them three years they will be gone f..ck this.