Jimmy John's

Highly disappointed with this location. I used their app and ordered online last night. Every other location in this area closes at 9, not 7, and this was not communicated when I placed my order. After I ordered I ran into Aldi next door. Came back to pick up my order about 15 min after ordering, and they were closed, however they still opened the door and gave me my order. Upon arriving home, I noticed there were only 4 subs instead of the 5 I had ordered, and 2 were labeled wrong. Called the store, and the manager informed me they were closed and everything was already put away so they could not make my 5th sub I had already paid for. She said what she could do, was give me a free sub the following day. I said you mean you'll give me a free sub in addition to the one I paid for that is missing? She said oh, yeah okay. I said this is your mistake and now I can't eat with my family, can you have the other store make it at least since they're still open? She said she didn't think they would.. but would ask. She called and they said they would so I said okay can I pick up my free sub tomorrow then? She sounded super confused, and said free sub for what? I said well, this was your mistake and now not only do I not get to eat dinner with my family, I have to drive across town to pick up my sub after already going to the other side of town to your store, that's a huge inconvenience! She said oh yeah okay I'll put your name down. I understand they were closed, however, I feel she was extremely unprofessional in dealing with something she should've been more eager and willing to correct asap, considering this was not a customer mistake. It seems like she is need of much better training, for sure. On a good note, the other store was very nice and apologetic, even though it wasn't their fault! I will def be doing business at that location from now on.

Not sure about the quality and/or taste of this location because when we tried to call in an order for that “FREAKY FAST” delivery but we were told that unless your order is a minimum of $100 you’re out of luck.

Excellent subs and customer service

Very friendly and courteous staff who are freaky fast at making your order. As always, my sub was finished before I got the lid on my beverage cup. Very clean and well maintained establishment. Typical Jimmy John's.

Best subs around town. Always freaky fast