Wetzel Auto

Wetzel Auto made my weekend - probably my year - when I got my Ford Raptor. Car was in great condition, everything as described. Brian was helpful, knowledgeable, and made the process painless. All representatives were efficient in getting us our car, and out of there. Thanks!

Very friendly service, easy to see they aim for complete customer satisfaction.

I am from Texas visiting family and I sent my girlfriend to Wetzel Chevrolet to explain That there was a transmission problem with my 2007 Yukon Denali shifting incorrectly. She explained the situation with my Denali on the phone with the service writer and wanted to get it fixed or purchase a new transmission with an estimate for a new transmission and service. Wetzel Chevrolet offer no diagnostic to her on the phone to see what the exact problem with the transmission and just order the transmission. We pre-payed 3600 plus toward the new transmission which they added an extra couple of hundred dollars to the estimate for seals and gasket the Service writer explain told her in case they are needed.nMy girlfriend stated several times that she wanted photos of all the service being done and to make sure the rear main seal was check and looked at for leaks due to there was high oil covering the bottom of my Yukon Denali...they did no safety check, no diagnosis of the transmission problems, no picture of service being done as asked or checking for any oil leaking from the rear main seal as asked of them...nI have not had my Yukon Denali back a month and have had to take it back in to Wetzel Chevrolet on multiple occasions now related to the service that was done replacing the new transmission in my Denali.nOn one occasion taking my Yukon back for service again, I was told the rear main is leaking and the rear main seal is leaking heavier and the transmission isn’t shifting as it should, which would cost me another couple hundred dollars of service...after talking and arguing with the service staff and talking to the owner nothing has been done to correct this issue and I have had to take it to Studebaker GMC...and upon taking my Yukon Denali to Studebaker GMC they found the initial problem with my transmission which was just a $30 brake sensor and not a $3600 to replace the whole transmission within less then an hour of receiving my Yukon...I am still fighting with Wetzel Chevrolet on being reimbursed for the service another dealership has had to do and they are not owning up to there fault in service...I am still having problem with my transmission and having Studebaker GMC throughly go through and check the transmission and any related transmission service...which Wetzel is in denial of dropping the ball on diagnosing a transmission job that is still costing me close to $6000 if not more with there service and another dealership correcting Wetzel lack of communication and responsibility of...I would not take my vehicle back to Wetzel ever again...if you do, make sure you having enough money in saving to throw away, because they think your a bank and have money to burn with them...very disappointed in all aspects of service with Wetzel Chevrolet...

I havent bought a car from wetzel for years. Now I remember why. I went there today to buy a used car with cash. Im talking over 10000.00 in cash. They wouldn't move at all on thier price. They will not work with you. I started looking in carfax in the last 10 years and I will drive an hour or hour and a half to get the same car for a lesser price then what they sell it for.

My husband and I had been looking at trucks for a couple of months. I had to have the right price and he had to have the right options. He drove a little over an hour to look at a couple at Wetzel's. While he shopped, I was setting up for his surprise party. This was the first time I hadn't been with him for vehicle shopping since we met & I was incredibly nervous. I called him to see how it was going; he said the salesman, Tom was great, he wasn't pushy & he wasn't a jerk and he thought he found the truck he wanted. I called & spoke to nice lady at the front to fill her in on what I was planning hoping they could ensure a speedy process of getting him out the door & home on time.nAt the end of the night when we were catching up, he said he would go back to Wetzel's anytime and it was the BEST experience he had ever had at a dealership. The best salesman, customer service & finance staff he's had the pleasure of dealing with. We can't thank them enough for making the whole process perfect from start to finish!