Lee Hansen Painting

I've worked with Lee Hansen for over 10 years On the last job we did with him he quoted us $20 to $22 a lineal foot on a Wall Bed using White Pigmented lacquer. Since the bed was tall he said it would be that price x 2 and that the Pigment lacquernwould look good. So we contacted our customer , gave him a price for the finish work and had Lee finish it. So he uses the wrong material which is more expensive and and charges us almost twice as much. Says won't back up his quote from the phone conversation and that I didn't hear what we talked about, he denys giving me that quote on the phone. He did a really crappy job and had to put more coats on so you wouldn't see the wood through the finish, some areas where not smooth at all ( it felt like sand paper) some fibers on the wall bed that I had to pick off. All in all it was a 2 on a scale of 1 to 10. The customer wasn't impressed with the finish. We paid him the $22 a foot x 2 bid ,and then he sent it to collection. He was also rude to my wife on the phone and made up is strange story. I used to recommend him, but not any more his quality sucks on this project ,and he doesn't remember phone call bids. I will never recommend him to anyone.