Map
Detailed Information
- Place Types Hair care
- Address 3513 Zafarano Dr, Santa Fe, NM 87507, USA
- Coordinate 35.642653,-106.011082
- Website https://www.ulta.com/stores/santa-fe-nm-664
- Rating 3.9
- Compound Code JXVQ+3H Santa Fe, NM, USA
Photos
Reviews
Easy exchange. Clerk gave me my original coupon on an already discounted price.
Great but just there to get points. However the set up was nice.
If you go here, ask for Trish. I came in needing an upgraded foundation - light, but with coverage- and amidst all the covid precautions, Ulta doesn’t let you try samples anymore, but the sales associate Trish somehow matched my color perfectly with a Clinique Acne Solutions liquid foundation on my first visit. I thought I would have to go back and forth buying, trying, and repeat. She was incredibly helpful and patient and that’s just a quality you don’t see in retail anymore. Highly recommend.
I noticed that the owner doesn't address the issues regarding "lack of product knowledge " and long wait lines due to lack of proper staffing. Also, no mention about consistent lack of product availability and testers. These are issues that really need to be addressed. I have been to this location numerous times prior to COVID-19 and rarely had anyone asking if I needed any help and I usually did need assistance. Almost always there is a long line, which could be remedied with proper staffing. If this location is worse now, since COVID-19 then it will definitely be my last visit there. This store needs a GREAT Manager to turn it around!
Lack of product knowledge- long wait to check out- always. There are too few cashiers, they are slow and disinterested, yet there are plenty of staff members hanging around the check out counter! Might as well take my business somewhere else or online. This store needs better management and motivated cashiers if they want better sales.
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