King's Great Buys Plus

Background to my rating......1nnLooking for a piece for our couch & walked out with a 86” TV, dishwasher & the piece for the couch. Salesman was very nice & not pushy, which was a great surprise......that’s the only thing I can say nice about the companynnDelivery was scheduled for Saturday (TV & dishwasher), we were told that the TV would be delivered at 0900 but had to call at 0930 for the dishwasher. TV was on time but after calling 4x times (between 0930-11:10) finally getting a 3hr window (4-7pm) delivery time for the dishwasher. At 6:45pm, I called the store due to no delivery; I was told that they were busy. The driver calls at 7:15pm stating that he will be there in 45mins! Arrived & started installing but we realized that it was the wrong dishwasher. After a call to the Manager by the driver, we were told that he will contact us on Monday.nnMonday, Tuesday no call from the Manager but I went to the store & left a message for the Manager to please call me. He calls my wife & makes arrangements for Thursday delivery after 5pm. Thursday at 6:30pm, I called the store because no delivery. The front desk had no clue of our delivery & would contact the manager, never heard anything back that day.nnFriday, I received a call from the manager asking if Saturday morning or Monday evening would be feasible. He also stated that he would provide compensation for our time & issues we have had. Very hesitant on making “another” scheduled appointment, we decided on Saturday morning at 0900. At 10:20, the driver arrived with the correct dishwasher.......!!!nnI have called multiple time & store visits to talk with the manager & after 2wks of trying, I still have not heard from him. We still don’t have confirmation that the couch piece (which brought us into the store in the first place) was even ordered. We were told that payment would start after we have received everything, which was incorrect .....payment is already due.nnI HIGHLY recommended NOT shopping at this company.......nnAfter they received our/your money.......the customer service & communication is over !!

My wife and I purchased a kitchen appliances package from Kings and before the manufacturer warranty wasn't even up and the stove had a big crack in the cook top. They replaced it and was happy . Well we bought a washer and dryer from them and once again before the manufacturer warranty wasn't even up and the dryer will only dry on quick dry. Ever again will I purchase anything else from Kings. PERIOD!!!!

We get all our appliances from Kings and been very happy for over 20 years. Its unique that the staff is actually trained on the appliances, not just reciting what I can read myself from the brochure like the other places.

I went into King's this last weekend and was a very happy camper when I left. I had been to multiple places looking for a new TV, but after leaving King's I felt very happy with my TV and the price I paid for it. The staff were very helpful and were very patient with me when deciding what I was looking for. If you want great service and find what your looking for I recommend King's!

I have been there several times, and each timenI have left mad. They did act they even cared that I was there. I will not do that again. Justnrecently we bought a new T V . We went tonKings, walked through the t v department,nNo one even tried to help us so we left.n.