Royal South Toyota

While looking online, we recently found a vehicle at the dealership we were interested in so we traveled from Marion to Bloomington to check it out. My husband wore a Taylor University sweatshirt and we have a Taylor license plate, since I am a grad and employee. One of the salesmen mentioned that the general manager was also a Taylor grad. While he was not working that day, Andy happened to stop in, found us, and shared with us that the former owner of the car we were buying is also a Taylor grad! Not just a coincidence! Great experience overall and highly recommend Larry, our salesman! Thanks for all your help!

I scheduled an oil change for my 2016 hybrid RAV4 at the dealership at the encouragement of my father, who stated the dealership would know my car better than the average car servicing place in town. I had previously been having my vehicle serviced at Firestone in town and have always been pleased with their work, price, and timeliness. But, due to my father’s rationale I decided to go to the dealership this time. I scheduled an appointment online for 9:30 am and received an email confirmation. On the day of the appointment, I arrived at 9:15 only to be told there were four cars ahead of me. I was not given an estimated length of time that this would take, but was taken aback that these other cars would go in first despite the fact that I had arrived for a scheduled appointment. My service was not completed until nearly 12 pm. I am currently working as a home-based therapist covering several counties, and this wait could have posed a real issue for me at work. I travel a lot for my job and so I have my vehicle serviced regularly to keep it in good condition, but my previous experiences with Firestone have *never* taken this long, and I have always had my car taken back at or close to the time of my scheduled appointment. Luckily, I hadn’t scheduled any appointments with clients that morning not because I had planned it that way, but because that’s simply how my schedule had worked out that day. However, had the circumstances been different, I may have potentially had to cancel multiple appointments with clients, which would have potentially resulted in disciplinary action for me. I’m not sure whether the team was low on technicians that day, or if they had several walk ins or what, but I would not expect things to be running so far behind so early in the morning, and I would expect that if there were walk ins, you would take my car first due to having previously scheduled an appointment. I will say that I was pleased with the price of the service and the friendliness of the staff. I was also able to have the battery replaced in my key fob in the parts center while waiting. I will return to Royal South for repairs on my car in the future, but for regular servicing needs I will likely take my business elsewhere. 3/5 stars.

First, I'm not one to leave many reviews. I only do so very rarely when I believe it's warranted.nThat being said, I cannot recommend Royal South enough. Just got my second truck there, and I am always impressed by the quality of service. For over four years now, I have used them exclusively for service.nVery pleasant experience buying a 2020 with a salesman named Tommi.

I want to extend a great big thank you to the Body Shop at Royal South. I had a minor mishap the night before and I needed some professional help with making sure my right, front fender and associated wheel plastic were properly aligned and secured. Service advisor, Jeff May was eager to help and quickly assessed my needs. Without an appointment, Jeff had my car inside the shop in no time and had the problem fixed in less than 30 minutes. I was very pleased with the work and the cost. I really appreciated getting back on the road and on my way to work. Another advisor, Denny also assisted with the experience. I also give kudos to the woman at the desk (sorry I didn't catch your name) for helping me to get this repair set up and paid for.nnJeff and company, I thank you very much for helping yesterday (i.e. 22 Oct. 2020). I appreciate your commitment to excellence...you really showed how great Royal South really is!!!

I just got a car from Royal South and am very happy with the customer service and the price and quality of the car. The whole team is very responsive, professional, and easy to work with.nnThe only drawback was that I wasn't told that there was a big problem with the radio; I found this out after I purchased the vehicle. I'm not sure if that's because they were trying to sneak it past me or that they simply hadn't inspected the car enough.nnNevertheless, the Royal team worked with me to remedy the issue and I am very satisfied with my experience. Thanks guys.