Royal Audi

I’ve bought a truck and 2 cars at Royal and they’ve always been honest and fair. Service is easy and organized. Overall great experience

Kyle at the service department was great. We had a message pop up on our Q 5 requiring a quart of engine oil to be added. We happened to be in Bloomington. We have never been to this dealership before, so when we called Kyle got us in right away , topped up the oil and we were on our way. Fantastic customer service!!!

Traded in my Jeep for a preowned Audi - outstanding outstanding service and professional sales person. Highly recommend this dealership!

This place is the absolute worst for service. Brought our Q7 in for an issue covered by an emissions warranty. Took 3.5 weeks for them to figure out what the issue was and have it fixed. They had to bring in outside help to figure out the issue. Turned out that the sensor they replaced during the first week they had the car was not calibrated properly during the install. Clearly they have no idea what they are doing.nnDuring this time, we were promised daily updates but never received calls from our assigned service rep. When we called, he knew nothing other than what he was reading off a sheet of paper, could not answer any questions, and the information he would give made no sense based on previous updates. The best customer service we had during this whole ordeal was when our assigned rep was on vacation and another rep filled in.nnWe were supposed to be given a loaner car per the warranty but were denied this.nnWhen we picked up the car, parts of the seat had been taken apart and not put together and our key hinge had been broken.nnWithin a week of getting the car back, our adblue light came on because they had set the indication level wrong. Had to bring it back. This time it was at least a quick fix. However, when picking up the car, there was a dirty shop rag and a hair net left in the car. Not a huge deal on the rag and hairnet if it was a regular auto repair shop but I expect more from an Audi dealership.nnHad this not been covered under warranty, would not have taken the car here.

offered me a trade-in price of my 2018 Audi A5 with only $25,900, other dealerships in town clearly offered way more.