Napleton Maserati of Indianapolis

This place is a total ripoff. They try to rush you out the door at closing hours and make you sign up for every warranty they can create. They took my $1000 down payment and marked the price of the vehicle up $1600. I guess I am not supposed to be intelligent enough to figure that out. After the 4 protection agreements were slid into the cost, the price of my vehicle went from $14,200 (online) to $19,996 (before interest). Nice try. Not today. Your finance manager is pretty slick but he will get a call from the Attorney General's office for price gauging any day now....WATCH YOUR BACK WHEN YOU WALK IN THE BUILDING. Don't waste your time with Darwin Brown and Corey Bush. They are crooks!!

They were extremely helpful and kind...Beth is one of a kind and I am so excited to work with her...This was painless and fun at the same time...Thank You all so much...Darwin was also amazing......

Loved working with Brandon here at Napleton. He made the process so easy and never once did I feel handcuffed or pressured. Brandon and Darwin worked to make the deal amazing. Highly recommend!

I read the reviews before I came to this dealership but forgot to heed the warning of the 3 dissatisfied customers on the review section. I made a mistake to trust the salesman who sold my car to me. I understand that salespeople will do all they can to have a sale, but promising what cannot be delivered is a new one to me.nThe General Manager, Cory, promised to do one thing at the initial negotiation but later reneged. When I requested for the refund of my down payment I was hit with a $1000.00 non- refundable clause which was not stated when I paid the deposit. It is either take the car as it is or lose $1000.00. I have no choice than to take the car. Taking the car from the dealership is another drama. My daughter and I had to go back twice before this can be accomplished. It would have even be impossible the second time if not for the intervention of the General Sales Manager that saves the day.nI was promised that the car will be detailed before delivery, this was not so. It was washed in the exterior only.nI was promised 2 new Michelin tires, this was not done.nProspective buyers, please make sure that everything is in writing, do not rely on verbal agreement from this dealership.nnFinance Section.nMatt - 4 stars.nThe Finance Manager, Matt's, action deserves 5 stars but for his actions in trying to sell me the warranty that I did not need made me to give him 4 stars. During the signing of the papers, he had gone home for the day, but it took the General Sales Manager and a Mr. David all most half an hour to locate the documents.nnManagementnCory. - The General Manager. 2 stars.nHe was not a man of his words. He verbally agreed to provide 2 new Michelin tiresfor the car but later renegade because I had negotiated the dealer and documentation fees. I know that everyone is acting on his orders, but promising what he does not intend to deliver is not a good sales tactic. I called about 5 times to speak with him, he was always in a meeting.nnThe Sales Manager. 5 starsnI forgot this gentleman's name. He acted as could be expected. I had limited dealings with him but was very impressed with him when he took charge on the delivery day and made sure that we took the delivery of the car on that day. He did not promise anything. During the initial negotiations he did not agree to my request that 2 Michelin tires be provided for the car. His counter offer did not agree to my request fo the tires but Cory the General Manager agreed to this, later to renege. He also provide a full tank of gas for the car when I had been told that all I will get is $20.00 worth of gas at delivery. Thank you Sir, I appreciate your assistance.nnThe Salesman.nJames. 3 stars.nI understand that he did not have the power to make some things happen, but refusing to take my call after the sales have been finalized and before documentation signing left a bitter taste in my mouth.nAlso he promised to have the car detailed, but this did not happen, a wash was all the car received. Thank you James. We will not forget your deception.nnService Team.nBrandon Dillman. 5 starsnI did not have any dealing with this gentleman other than he came at the end of the documentation signing to inform me of what I have paid for in services. Thank you Brandon, but I will not be bringing the car for services at your delearship. I forgo the prepaid service charges. Your dealership, not you, did not earn my trust. Thank you anyway.

I just recently purchased a car with Maserati of Indianapolis. At first things seemed good. However overall the experience of purchasing Amy vehicle turned bad. My Jeep grand cherokee that was shipped and delivered from Indianapolis to Concord n.c. .was dirty inside and out. It had dog hairs and a pair of dirty men's boxers hanging on the rear head rest. With all of this going on with covid 19, this is a outrage, and a dis grace. There was also a slight dent to the front corner of the hood, that they never mentioned to me. I called back and made mention to them about this,and they said they would send me a check for $250.00. For a full service detail. Never received a check. Mind you I purchased the vehicle the first week in August. My 45 day plates will expire on the 26th of Sept. And I haven't recieved my permanent plates yet. Will the young salesman has been trying his best to assist me, however I believe his management his not helping out and being professional car dealership. They also never sent me my vehicle purchase contact. This has been my worst vehicle car purchase in my life. We are reaching out to the motor vehicle department of Indianapolis for help in this matter. I would not recommend this place to anyone, especially if you are out of state. I don't have the available time to travel to their dealership. This has not been what I would expect from a professional car dealership. They made arrangements with the bank to get paid based on the fact that my good stating credit allowed me to purchase this vehicle with no problems. They got their pay off from the bank, made their profit, and left me and my fiance in the wind.