Mercedes-Benz of Indianapolis

The Service and Integrity at MB of Indianapolis was great. I worked with Casey Cotter and then Jon Gore for the remainder of process. This was for maintenance and inspection.nnI currently own 3 MB cars and have some service by MB, by independent service facilities and service/repair by myself.nnOn this 2001 CLK 430 with 155,000 miles, did a thorough inspection, replaced the Original radiator hoses and the belt among other items. Also had the interior cleaning since this car has grey leather and grey carpet (excellent results from the cleaning)....This car sets in storage and is rarely driven so I am selective on the amount I invest in this car.nnResults: While the car operates perfectly, I expected there would be other issues of wear, repair, etc. Jon explained that the items found did not require immediate repair, with the few miles that the car is driven.nnWhile the price for the Maintenance was higher than an independent service facility, as usual, there were no issues with service. And I have long term quality parts....In addition, there was no attempt to sell other repairs or other services.nnAlso to note, this car was heavily hit/damaged at around 80,000 miles. MB Body Shop repaired it. At 155,000 miles, there are still zero squeaks and rattles and it is a convertible.nnThis is why it is easy to recommend Mercedes Benz service and repair to others.

I cannot share enough how great Dave Z. is at Worldwide. They have had my car for a few weeks now while they diagnose and fix an issue and they have been so wonderful giving me a rental car, calling to update me often, asking how they can help me, etc. Dave has been such a great liaison between the service techs and me. He is very sincere and constantly stays in touch. Dave and all the staff really know how to take care of their customers. Very happy with the service I have and continue to receive.

This is probably the worst Mercedes Dealership in the US. I've owned and driven Mercedes Benz for over 15 years. We just recently relocated to the Indianapolis area. We are forced to take our vehicles to this dealership as it is the only one in the area and they are awful compared to other Mercedes Dealerships. we have been to in Wisconsin and Illinois. They do not have enough people on staff to handle every Mercedes owner in the Indianapolis area so you can never speak to a live person without leaving a message and waiting for someone to return a phone call (which sometimes never comes), should your vehicle need repair or maintenance you have to wait weeks to get in for Service, and when you finally do get an appointment you wait much longer than you should have to for repairs. Simple routine maintenance on our vehicle took 4 hours. If you live in the Indianapolis area, I recommend owning something other than Mercedes. I won't own another Mercedes while I live in this area because this dealership is so bad.

Mercedes-Benz of Indy is the only authorized Mercedes car dealership in Indiana.nnWith that being said, the employees here are very helpful, friendly, and will be glad to assist you with your vehicular needs.nnThere is also a snack and beverage counter inside the building, and a server there that will give you free beverages and will be glad to start a conversation with you.nnIf you are willing to spend a high amount of money on a vehicle, and want one that is top-notch, Mercedes-Benz Indy is the place to be.nnHighly recommend it! :-)

When a classic car pulls in after years of maintenance and maintaining it and spending money with Mercedes for over 25 + years and the elegance and opportunity to bring it into your location and have it repaired is a privilege for everyone as well. Unfortunately the customer service was very unacceptable and the design and setup of standing in basically a hall way waiting for five different gentlemen to greet you and none of them acknowledge any of the people standing there and nobody knows who is next as if everyone is puzzled. The only star I'm giving is for the sweet lady at the end of the cubicles that offered me a beverage.