Home Services at The Home Depot

Staff really cares. Products are of the best quality.

My husband and I ordered an entire 3600 sq ft house of flooring from the Home Depot in Carmel, IN. Part of the flooring was engineered hardwood and the other part carpet. When the hardwood arrived we picked it up from the store and stored inside of our home for approx 15 days while we waited on the installers to arrive. Upon arrival of the installers we were informed that every box needed to be open for 48 hours and the install could not happen this day; mind you we have an entire house of subfloor at this point since all the rip out was already completed. 48 hours passed and the install went in flawlessly, the installers did a fabulous job and we couldn't be more pleased; the miscommunication from Home Depot in the beginning wasn't their fault, so how could we be displeased with them? Fast forward 10 days and we are ready for carpet install. The installers arrive at our home and prep for their install. Prior to installation we review the carpet... it's the WRONG color carpet. 4 shades lighter than the carpet we ordered and paid for.. we are hosting Easter in 4 days.. we cannot not have carpet in our home. With the promise from the Home Depot store ASM Tony, stating they would make this right with a 48% return of our monies for the wrong carpet being laid in our home we accepted the 4 shades lighter color to get this job done 4 hours later than planned and this issue on Home Depot's end caused the installers to work past 10pm. It has been 23 days since the carpet was laid and we STILL DO NOT have any refund. We look at the wrong carpet daily and are not pleased. The ASM of the store has jerked us around day after day offering $1000 refund which is not even close to 48% promised the original date. I would NEVER recommend Home Depot to anyone and cannot believe the lack of service they've provided for an ISSUE that was THEIR ISSUE to begin with. We asked for the right carpet and were informed the fasted they could get it was 10-12 days.. well again that didn't work due to our Easter plans. So as of today Home Depot has lost the business from a high paying client and a very dissatisfied client still waiting on resolution for their error.nBrittany Keels

Flooring purchase with delivery and install. Delivery service was terrible and customer service representative was worthless.