Home Services at The Home Depot

The worst customer service I ever experienced, not coming back

This Home Depot said that they are not willing to take any responsibility for selling me a fridge that broke within 65 days of installation. They sold me a defective product and then stated that I have to take it up with the manufacturer. On 3/9/17 I purchased a brand new Whirlpool fridge from Home Depot. On 5/13/17 the fridge stopped cooling and I had to throw everything away (after only 9 weeks of use) . I called Whirlpool since it was well within the 1yr manufacturers warranty to set up a service call (I did not purchase the extra warranty sold by Home Depot due to, out of 47 reviews, 40 of them gave just 1 star, and I quote “not worth the paper it is printed on”). A tech came out on 5/17/17 and ordered parts. Another specialized tech came out on 5/22/17 and stated that there was a major system malfunction and it is unlikely to be repaired in the next week as they have to test for leaks and possibly order more parts. I spent over $1500.00 on a brand new fridge that has been broken for 2 weeks and wont likely be fixed for another 1-2 weeks. I called Home Depot and asked them if they would stand behind their product and make good on the fact that they sold me a brand new fridge that (if it can even BE repaired) and is going to take almost a month and also 4 days off work. They said it's not their problem. I cant run a house without a fridge. I can cook without stove, and clean dishes without a dishwasher, but I cant function without a fridge. Unless something changes, I WILL NEVER purchase another appliance from Home Depot, and I will tell anyone that will listen exactly why.

I used to be a Home Depot fan and shopped it almost exclusively for my home improvement purchases. That has now all changed and I couldn't be more frustrated with a store. Our experience with purchasing and getting a Home Depot (Crew 2) installation of a sliding glass door has been horrendous. Staff of both this store and Crew 2 have been non responsive and unwilling to provide the customer experience that we had come to expect. Trying to get someone to answer the phone, return calls, and respond with a solution (never occurred) has been a nightmare. Empty promises and excuses are all we get. Once our sliding glass door, if it ever gets installed, will be the last time I ever shop at a Home Depot.