Pop-A-Lock of Indy

Jeremy was very efficient and accommodating! He showed up even earlier than expected knowing we were going out of town for the weekend! We originally called for a key fob for our 2015 Nissan NV200 van. We live almost 45 minutes north of Indianapolis and every mobile locksmith we called said we were out of the area or that they didnt have the key we needed. When he showed up he didn't have the correct fob, but had a key that worked as a transmitter key for the ignition (i believe), and cut a separate key for the door. He told us he could have the key with the fob first thing Monday morning and would come out ((again)) and get it cut and programmed. It cost us almost 3/4 of the price we had been quoted for towing and having a key cut and programmed at the nearest Nissan dealership! We were so fortunate! He showed up this morning with the correct fob and programmed it within 10min! We were so impressed with how professional and compassionate he was in regard to our situation, we had to ask for business cards! I will always recommend Jeremy at pop-a-lock to friends and family! Thank you so much, sir!

It’s a shame to see how this company has fallen from grace. I work in Roadside assistance and over the years Ive referred many customers to Pop a lock. Usually customers that I could not help because they may have had their keys locked in the trunk. These days Pop a lock doesn’t even have a technician available after 9 o’clock! You call them and the local customer service feel is now gone; you’re met with often times Heavy-accented foreigners from some call center in another state. For years I depended on these guys to help assist the customers that I couldn’t but they are no longer dependable. These days they don’t even come 5 miles outside of 465 at 12 noon on a Friday. I called them today to help a young lady who was locked out of her car via the trunk and I was told that Pop a lock doesn’t come to the Southport area. 20 minutes later I was called back by a pop a lock technician and was told that wasn’t true and that that dispatcher was misinformed (The dispatcher was a foreigner, go figure). Waited for the technician to call back and he never did and then about two hours later another technician called as if it was just 10 minutes ago and said that he could help the woman; I just gave him the woman’s number and told him if you can help her please do because she’s waited a long time.nMan I tell you I don’t know what happened to this company but whatever happened it definitely isn’t the same. I remember Pop a lock being on the news informing people of scam artist that were in the Indianapolis area and now it looks like Pop a lock is shaping up to be one of those guys themselves.nnDo yourself a huge favor, call another company that’s a small business that will show better appreciation and urgency for your time of need. Trust me, you don’t want to call these guys!

Mark and Jeremy were both awesome! They were quick, friendly, and got me exactly what I needed. If someone asks me about locksmith services, I'll be sure to recommend Pop-A-Lock! Thank you for everything :)

My technician was amazing! He got the job done right away and was very professional! I was extremely happy and would definitely use their service again.

I lost the key to my Avalon. Technician Jeremy came the same day that I called for help, and made a new key / key fob for me.nnHe was professional, kind and quickly worked to fix this problem. The prices were reasonable and far less than the dealership would have charged me. He mentioned that I could follow up if I found my original as he would need to reprogram it or it wouldn’t work.nnA few days after Jeremy made my new key and key fob, I noticed that the key was hard to turn on one side. I also found my original key. He came back to make a new key AND programmed my original key so I would have solid backups. It’s refreshing when someone stands behind their work and it made a real impact on me.nnI am extremely impressed with this level of customer service and follow through and would recommend PopALock, and Jeremy in particular, to anyone that needs locksmithing help.