CVS

I am a nurse, so I know at least in the hospital controlled substances have to be counted regularly, I would find it very hard to believe that pharmacies to do not have similar rules. I am on a controlled substance (not opiate pain medication, not that what it is really matters) that I take for a chronic neurological condition, that I take as needed. I know from my job, that other people have had issues with getting their prescriptions filled properly at this pharmacy (because they have reported it to me), so it came as no surprise that they shorted me 30 of 90 pills, and the reason I counted the number of pills when I got home.. They told me that they could not have made a mistake because they ALWAYS have a person double check the number of pills, and said the proof was that the amount on the bottle was circled and initialed. The medication I take is an as needed medication. The prescription ALWAYS expires before I run out of refills, so there was no benefit in me telling them they shorted me 30 pills when they did not. If I wanted more pills, I could just fill the prescription more often. I explained to them what I did for a living, explained to them that I knew they had to have some kind of controls in place to keep track of overages or shortages of controlled medications, and that just because someone circled something doesn't prove they double counted. They said they would have to get back to me. Three days later they did admit they shorted me the 30 pills, and told me I could come in to pick them up. The only reason why I use this pharmacy is because I can have my non-controlled medications mailed to me, they are extremely close to where I live, and because the next closest pharmacy does not have a drive-thru. I was never able to get a satisfactory answer as to how they were able to get the amount wrong if they they were double counted. They stuck with their claim that they ALWAYS double count controlled medications. If I ever have the same issue again, I will change pharmacies, convenience or not.

I had to rush over because I got out of work late. I had to pick up my fiancé’s medication. There was an employee standing at the locked door and told me they were closed. When I pointed out that I still had 5 minutes and all I need was to pick up medication she huffed and puffed and reluctantly let me in. If she hadn’t made such a big deal about it I wouldn’t feel the need to leave a review. I was in and out before their actual closing time

This is the worst pharmacy I have ever had to deal with! Person in pain can give them a script and they give you wrong times for completion. I had to wait a whole day to get my pain meds after leaving the er! They should close this one down! Customer service is horrible bad attitudes from each employee I came in contact with! Wish I could rate a zero for this trash!

I stopped by for a quick cat food purchase 10 minutes before closing and their doors were locked. I knocked and the woman at the counter ignored me.

Cashier was not wearing her mask properly. People were loitering without masks inside the story and outside in the parking lot.