Silver Star Service & Body Shop

I always enjoy getting my car serviced at this location. Staff is friendly and waiting area is always well stocked and comfortable. Kevin helped me and explained everything in detail and did not pressure me into making any on the spot decisions. The manger was helpful and friendly too. Great shop.

We have used them for years. Always good service and professional. I love the fact they have loaner cars and we normally get an appointment pretty quick. They always call to keep us informed of any finds and give updates on service as needed. My husband and I have never ran into any issues with this business.

This is an update. Worst experience ever!! I would give it negative stars if I could. I will NEVER come to this place again. Charging me $650 for an alignment and $4 part. It's a total rip off and the customer service is ridiculous!! I wouldn't recommend this place to anyone. This place will scam you and is extremely over priced. Adam and Cliff need to take customer service classes. They are very rude and arrogant for no reason and seem to have problems with people of color. I am also going to file a formal complaint.

Best Mercedes Benz Service team I have dealt with in the country! Very professional team, good communication from beginning to end and they get things done right the first time. They know how much your time is important and make things work around your schedule. They make my days go easier and for that reason I give them an A+!

I came in to get an estimate on what it would cost to get my taillights fixed. I told Kevin the exact problem with my car along with the parts I would need (without the model numbers), which somehow seems to be the deciding factor on this situation according to the slime ball manager Adam. I was asked to sign some paperwork to drop off my car and handed over the keys etc. I called to figure out what the damage would be if I got it fixed. I was told that the labor alone would be 300+ dollars and the parts would be over $100. I verified all the pieces cost half of that and would take less than 10 minutes to change them out. That somehow means it’s a 2 hour job at a $154 rate to them. I was told that they can charge whatever they would like on the parts and it isn’t what the cost is. If that was all I’d chalk it up to poor management and bad business practices. However, since they “needed” to run diagnostics to “figure out” what the issue was, (even though I told them the second I walked in the door) I was charged $154 and they wouldn’t return my car unless I paid them. One of the worst experiences I’ve ever dealt with from a team that rips off everyone they get the chance to. I wouldn’t trust them with a bicycle let alone a Mercedes. Anyone that goes here and just pays what they ask are ignorant. I have no doubt they are robbing old people blind at this location. I will never give them another dime. I wouldn’t even of gave them a single one if they literally didn’t force a pen to paper in order to return my car.nnUPDATE: I must have spoke to the owner since they know the intricate details that I spoke with the team about. Go there for yourself and get ripped off. I’m sure the owner would love that. I have no idea what I’m talking about and get all my information off the internet and I am not fact oriented. I had Adam openly tell me they upsell on parts after I showed him the exact same parts from other Mercedes dealers (half the cost by the way). If it looks like a duck, quacks like a duck, it must be a buffalo according to the owner.