Urban Air Trampoline and Adventure Park

It was a lot of fun! My sons and I enjoyed ourselves completely! We will definitely be coming back!

Awesome place!!! had a very good experience and great time. Great staff!! good food we will be back.

my daughter loves this place. socks are extra. the price is steep and if it were much cheaper or had a membership we' would def be in more!

I love all the workers here all so very sweet and helpful i will forever go here super clean :)

October 31, 2020 I took my son and his friends to urban air to celebrate his birthday. My kids and I came to this place a couple times. But after yesterday my family and I will NEVER RETURN. First and foremost, we got there around 4:11 and I spent over 100 dollars just for 7 kids to jump; after being there for only 10 mins they announced over the intercom they was CLOSING in 30 mins!!!!!!!!!! As a courtesy from your staff, as running a business, regardless of you having your closing time on the door or maybe even on your site. BUT AS A PARENT IM MOTHER BUSY WITH RUNNING WITH 7 KIDS !!!!! Common courtesy would’ve been for you to give your customers a reminder that your closing in 30mins just to make sure they still even want to continue business !!! I NEVER ASK FOR A REFUND ALL I ASK WAS THAT IM SORRY THAT I WAS NOT UNWARE OF YOUR CLOSING TIME!!!!!!! DUE TO IT BEING MY SON BIRTHDAY WHICH HE IS ONLY 7 YEARS OLD WAS VERY DISAPPOINTED. I ONLY ASK COULD I BRING THE CHILDREN BACK FOR THE NEXT DAY SENSE THEY WAS ONLY THERE FOR NOT EVEN 20 mins !!!!!!!! MY ATTENTION WAS NEVER TO BE RUDE TO THE STAFF UNTIL THEIR SO CALLED GENERAL MANAGER STARTED TO GET SOOOO DISTASTEFUL, UNPROFESSIONAL, and INCOMPETENT TO MY HUSBAND AND I.... at the end of the day it wasn’t about the parents we wasn’t jumping, it wasn’t about the money; it was about my SON !!!!!!! And URBAN AIR RUINED THAT !!!!!!nnThat fact that you run a business; in to read this message just shows how uncultivated you really are !!! First, to sit here in lie to prove yourself is utterly ridiculous!!! Let’s get one thing straight I have multiple families that was there that witness the entire thing; if you wanna lie I also have that stated and written on paper of everything they saw as well !!!!! If anything you made this about RACE we didn’t !! And you have messed with the wrong educated person; I’m not here to go back in forth but what you not going to do is FASELY LIE ON ME AND ESPECIALLY MY FAMILY !!!! We can definitely handle this in a civil matter because I’m READY !!!! No one was yelling at your MINOR STAFF NO EVEN SPOKE TO THEM THE ENTIRE CONVERSATION WAS DIRECTED AT YOUR GM !!! It was your “general manager “ that was so unprofessional to talk to someone in a ridiculous minor !!!!!!! Please don’t sit that in lie and make false accusations( putting their hands on her) have you lost your mind lying !!!! That’s what you want black ppl to do AND THAT DEFINITELY DIDN’T HAPPEN !!!! Please prove that lie too!! Physical intimidating her ? How when she is the face of your company; talking to customers with no respect... WHAT YOU NEED TO DO IS GET A BETTER TEAM; stop hiring minors that don’t know how to run your business when you’re not there !!! That’s why you don’t get business because it’s handle in a unprofessional, inexperienced, unethical environment!!! Looks to me you need a professionalism class as well !!! No, customers came up to any of your staff !!!!! The customers were the main people complaining how sad your manager handle the situation and how they wasn’t coming back to your facility either !!!!! Also my receipt check in was at 4:15 but we can speak about that live as well because I still have that on hand too !!!! Finally my 30 percent was a online offer but before I purchased I specifically ask your STAFF could I purchase it at the desk or did I have to do it online; so yet again that training, education, and yet instruction that you lack as owner to train YOUR TEAM !!!! Next time come to me with FACTS AND NOT FASLE ACCUSATIONS TO MAKE YOU LOOK BETTER !!! This conversation is DONE I WILL DEFINITELY BE WAITING ON THAT CALL TOMORROW !!!