Bob Poynter Ford

1. Was assured my car will be ready the same day it took and extra day.nn2. Tire pressure was not checked. One tire at 37 other 3 at 33 psi.nn3. Tire rotation was not done. How do I know it?nTire with pressure 37 was in the same spot as before.nnUnreliable.nCheatingnnDo not recommend.

My car needed a gasket replaced which was covered under the warranty of my car. The part needed to be ordered. The service department only had my car for 3 days and then the part arrived. My car was finally done and ready after they had my car for over 4 weeks! I constantly was being told they were busy in which I totally understood. One issue I had is that I was never contacted with any updates on my vehicle, other than letting me know they had to order the part and that it would take 2 days to fix my car. I called the service department every 3-4 days to see what the status of my car was. My biggest complaint and issue I had is that I was always being told it will be “a couple more days.” I continued to hear “only a few more days” and it will be done. On top of everything else, Bob Poynter gave me a 2006 minivan with rust on the sides to drive as a loner. The car I was getting fixed was a 2016 Titanium version (only 4 years old). This isn’t even close or comparable to what I gave them to fix. I was afraid to drive anywhere far in the van because it rattled and shook everything when you would drive it. I didn’t know if it was going to break down on me. I would’ve understood and been more understanding if I would’ve been told upfront and at the beginning it was going to be weeks before they could get to my car and fix it. Instead I was constantly being told something completely different. I won’t ever be back!! Good customer service is providing honest and upfront information and service; don’t lie or hide the facts.

Took my car in for recall repairs. Repairs were done quite fast which is great but the staff forgot to repair the most important recall that I brought in the car for. I even specified the recall numbers during the appointment call so was quite disappointed. It was an honest mistake but still wasted a lot of my time and will be going to another dealer to finish the job as I was told I would have to wait another week to finish the recall repair they missed due to no appointment times.

Just bought a new 2020 F150 Raptor. Michael sold me the best vehicle of my life so far. I went from NYC to buy this vehicle. He had all my paperwork ready and had me out on the road in less than an hour. Thanks a lot Mike.

Great experience. No pressure sales, employees knowledgeable and a relaxed atmosphere.nWill return for next purchase.