Map
Detailed Information
- Place Types Atm
- Address 2335 NW Kline St, Roseburg, OR 97471, USA
- Coordinate 43.235387,-123.3788157
- Website https://www.nwcu.com/
- Rating 4.3
- Compound Code 6JPC+5F Roseburg, OR, USA
Photos
Reviews
I am sad to report that after 8+ years of banking with NWCU, I am leaving NWCU due to poor customer support and laziness. I created a new startup company that took over another active business and went to NWCU to get the business bank account and other financials ready for opening day. I worked with a representative at the green district office location to get everything going. At first the rep was great, but when asked to make some changes on the account the rep was very rude and lazy, quite frankly. As a result of this terrible experience, I am leaving NWCU to go to one of their local competitors.
Today is Monday April the 13th. I realize things are not normal for business at this time. I have called them 4 times today. Each time I was on hold for more than 30 min. Then I would hang up. I called my other Credit Union. They answered right away and I had to wait less than 30 seconds. I do not understand the difference in time.. These 2 business are only blocks away from each other. Makes a person think...
This has been my first and only financial institution I've used. It is the one I plan on using, because throughout the years their customer service has been absolutely amazing.nThis review is about my interactions on 4-1-2020. Things are really hard right now, the Roseburg location has definitely stepped up to protect us. I went to the atm and as I was in line the teller out front chit chatted with myself and the other person behind me while keeping more than 6 feet distance. It was the best human interaction I've had since this social distancing started. I left with a smile on my face. Thank you for being in Roseburg ud83dude0a
Worked with Mariah at nwccu. She is easy to work with. Saved a bunch of money refinancing with them. :) very happy with my experience.
At first i had a super frustrating experience of trying to fill out paperwork dealing with a rude employee a few days ago. However Kim reached out to me helped me clear everything up, was more than respectful and enthusiastic to help. If Kim had answered the phone the first time i would have given 6 out of 5 stars if possible. Northwest redeemed itself thanks to her. I have been bringing my business here for 4 years and will continue to do so Thanks Kim!
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