The RealReal

Warehouse for returned clothing and multi purpose use very clean & friendly staff/security :)!

The real real is horrible. Do NOT consign with them. Do NOT purchase from them either! You will get nothing for your gorgeous bags and when you buy a bag from them using store credit it will be a fake! I spent $3000 of credit on a fake $20 Canal Street Chanel GST piece of junk. After calling them and being put on hold for hours I finally reached a customer service rep who apologized and told me to send the fake bag back. I asked to be reimbursed by check and they agreed and instructed me on how to get the check. 5 months later and no check. I keep calling and emailing the sales rep Tara Stern and she contacts them on my behalf and they say the check is coming and month after month NO check. Today they told me they are not sending me a check and yet they continue to solicit me to consign more bags with them. This company is disorganized and poorly managed and there is absolutely no accountability. They claim to verify the authenticity but there is no way they are authenticating and then they keep your money! No bag no money. Stay away! You will sell all of your precious valuable possessions for so little money and they you will either get a fake item with your store credit or if you say you want a check instead they will never send your check! Consign on any other site so that you won't have to pay 40% commission to The Real Real and then never get your check!!

DO NOT WORK FOR THIS TRASH COMPANY. I WAS CONFIRMED TO RECEIVE A SET AMOUNT OF COMPENSATION AND THEY TURNED OUT TO BE TWO FACED AND STOLE MONEY FROM MY PAYCHECK WITH NO EXPLINATION. I AM SO FURIOUS. SNAKES DO NOT DO BUSINESS WITH THEM

DO NOT MAIL THIS COMPANY ANYTHING. THEY ARE CARELESS, CLUELESS AND DO NOT CARE ABOUT THEIR CONSIGNERS.nHorrible customer service. I tried to consign $10,000+ worth of watches and it was a terrible mistake. They said 3-5 business days for evaluation. I mailed my watch out the same day I got a shipping label from them and I saw it was delivered the very next day. I waited 10 business days with no evaluation and I get an email from them saying “I am not seeing a record of the watch being sent in for consignment”. After a few phone calls with insane wait times they said they located it, and I immediately asked them to mail my watch back.

Never ever ever send your valued Luxury items to them. I sent them a brand new Gucci shoes in May 2019. Received email that the item was in process of authenticating and should be up on the website within a few weeks. June rolled around and nothing. Early July, after two attempts to follow up, received email that item was not in resell condition. Emailed back requesting reason for rejecting the item considering they were brand new. Still no response.nnI followed up numerous times after waiting 30 min on the phone each time of course each person I spoke with promised to follow up via email. Ticket after tickets were issued to get response and apparently the watch consignment had received my shoes!! After following up in July and escalating to manager, found out they had lost the shoes and again chasing their tails to “resolve”. The time spent following up instead of TRR resolving my problem proactively was absolutely not worth it. I will NEVER EVER USE their services ever again.