Three County Volkswagen

Service and personal were excellent

After having poor experiences w/ Joe Heidt VW in Ramsey, and Douglas VW, I decided to take my car here to see what was wrong w/ my horn. Even though I didn't have them fix the horn and only paid for the diagnosis, they were pretty nice and honest. When I was there, they seemed to treat their customers nicely given that we are in the middle of a global pandemic and dealerships are losing a ton of money. That kind of resolve to be in a not great financial situation, but still treat the customers with honesty and kindness means a lot. Not to mention, they have a shuttle which took me to my office after I dropped my car off. I'll be back here for sure!

They actually deserve less than one star for being rude and neglectful. I’ve been going to this VW dealer since 2015 with multiple leases. The customer service has changed for the worst over the past 2 years. When I went back to lease another vehicle the sales reps are absolutely great to work with because they are taking your money; however, once they have you sign and commit, they can care less about you. The service Department is deplorable, just as the management in the place. They are unprofessional and arrogant and will not respond to issues and concerns. After years of my committed loyalty to Three County VW with great joy I am taking my business elsewhere.

Horrible customer service. I called this dealer today and had to call three times throughout the day to speak with anyone from the sales team. The man who finally answered was beyond rude and completely uninterested in answering my questions, evading basic questions I tried asking. And I was about to drive over there and pay cash for the car and take it home! You'd think they'd be interested in selling! Would much rather take my business elsewhere.

This is the worst repair shop I’ve ever been too. They only want your money and if you have a warranty that covers your needs, they don’t want to fix it. They are unprofessional and don’t communicate well with customers. I would not recommend.