Chase Bank

This bank used to have great, knowledgable, professional, and customer service oriented employees, bankers, tellers... everyone was great. Unfortunately this is no longer the case... They couldn't even open up a simple bank account without taking almost 2 hours and still doing it incorrectly. Avoid this branch if you can.

Been sitting in line for 40 minutes at the drive thru. I have a business to run i cant be wasting so much time here. They only have 2 out of 3 lanes open and no sense of urgency... line is all the way around the building.

Only one atm for 2 towns to go to very busy . Its so annoying going there

After decades of being a chase customer I have experience the worst costumer service today. I needed to change coins to cash and when I got there the place was empty with only two tellers at the front desk. Apparently, one of them was new to this branch which was the one that was assisting me. She seemed to be nervous and did not greet me with professionalism. She then proceeded to count the money which according to her calculations I was 2$ short. This process seem to have taken her more than expected and the line was building up. Customers were complaining and even someone who was trying to use the drive thru came in because she has been waiting for 10 minutes without any assistance. The person in charge at the bank by the name of Lisa tried to apologize but was not too professional either. She then looks around and looks at the associate who was dealing with me to tell me that next time I MUST call before going to get coins in cash. I was in odd to hear her say that. How about your branch considers to having more help especially on a Friday after work. Lisa shame on you for absolutely not being able to deal with your customers in a professional way.

Every time I come in the store it’s a song and a dance. I have been with Chase for 15 years and a business account for two years. I feel like every time I come in they tell me something different one time they got confused would give me money and I had to wait two hours for them to make sure it was right.nI just got $100 in coins for my business and they don’t even have a plastic bag to give me to carry the coins out. it’s ridiculousnI definitely need to find a new bank