Chase Bank

I like chase but this chase branch's staff need to be trained. Doesnt deserve to serve Chase Private Client customers. Not competent at all. Had the unpleasant encounter with Edward, not helpful at all. Had to drive to NYC to get a 5 stars service. Thanks to Dawn at NYC Madison branch.

David the new manager corrected a problem I had that no one else offered to help at other locations . Great manager

What a phenomenal bank! I’m so glad I switched to Chase. They have the best customer service, it’s always a pleasure to stop by the Oakland branch whenever I have a problem or question.

Every time I go into this branch, I see staffers engrossed in their cell phones, and I have to interrupt to get their attention. Also I rarely see the same face twice, except for one of the tellers who seems to stick around through the years. After I was forced to drive to the Chase in Franklin Lakes (because the Oakland Chase informed us unapologetically that they do not have a notary), I suddenly realized that it is possible to have a friendly banking atmosphere where the staff show a genuine interest in their customers' satisfaction experience. It was then that I realized that Oakland Chase does the bare minimum, in a cold, computer-like fashion. From now on I will drive the extra distance to Franklin Lakes.

The staff at this branch is top notch !!!! they always go above and beyond to help every customer. BEST CHASE BRANCH AROUND