Blink Fitness

I get we're in a pandemic, but the point of a reservation is to secure your spot. I shouldn’t be standing outside for an hour in the rain to get inside, passed my reservation time. Defeats the purpose of “ social distancing “. And let people use the stairs if you only have two elevators and want people to leave 1 by 1 because now you just have a crowded lobby. These gyms policies are counter-productive

Good staff but poor technology. The mobile app for reservations fails on many days. There is no other way of reserving a slot. The website sucks and the member login doesn’t have the reservation feature. It has resulted in bad customer experience situations for me and many other members I’ve spoken to.n(The staff working at the facility are always nice though.)

I canceled my membership on Sept and have been getting bill every month ever since and just got charge the annual fee from blink, I email blink support and they told me to show proof of cancellation which I did immediately and they never got back to me even though I email them countless times. It feels like a scam to get you to keep paying after you canceled beware.nUpdate: got a refund for the amount that was deducted, even though it took a while the problem has been solved.

Great safety measures during this pandemic. The app does great work with reserving time!

Hidden cancellation fees and they make it impossible to cancel your membership. Also it’s overcrowded l, you’ll never get use any strength equipment.