Map
Detailed Information
- Place Types Car repair
- Address 579 S Broadway, Coos Bay, OR 97420, USA
- Coordinate 43.3631016,-124.2136183
- Website https://www.lesschwab.com/store/?storeId=252
- Rating 4.6
- Compound Code 9Q7P+6H Coos Bay, OR, USA
Photos
Reviews
Service was quick and the agent at the desk on day of purchase was pleasant, but that's all the nice things I can say. The tires were an exorbitant price, were presented to me as a high end option with great warranty. However I am Canadian and was on a roadtrip when the tires were installed and have discovered that the quality is exceedingly poor and have lasted only 5 months of highway driving, less than a third of the warrantied mileage. The warranty is worthless as despite all offers to provide full documentation of maintenance, photographs of the tires wear, etc they will not honor the warranty unless all maintenance was performed at a les schwab and I physically return the tires to the shop (the border is closed!! I am willing to provide any info and documentation the require but remotely obviously). Honestly, in the end the worst tire shop experience of my life and worst overall purchase. Do not get these dean tires they are trash! And zero traction... Slid 200ft at a start speed of 30mph and nearly wrote off my car a week after installation with a small amount of frost on the road. Couldn't even feel a hint of grip when the brakes were depressed. Worst. Tires. Ever.
This Les Shwab was only asked to replace one tire, check our brakes and give us a spare tire. They told us we were safe to travel to Sacramento CA. Well I guess they were sort of right we made it to Sacramento and almost as soon as we got there our drivers side front brake started grinding. To add insult to injury we also noticed a completely flat spare tire. So now our trip home is delayed until we can get these things fixed. We are however very fortunate that the brakes didn't go out over the mountains, because then we wouldn't be able to write this, for we would be dead. All we wanted to do was take care of a death in our family, and get home safe. Instead we get the stress of being forced to spend what little money we have left to fix a job that we already spent $500 to fix the first time. On top of having to book yet another night at our hotel(spending yet more money). I can assure you that I, my son, my two unborn twins, and my wife will never use this les shwab again. I also believe they owe us $1400, of which we will probably never see. But don't get me wrong we are happy our family dosen't have to grieve over an additional 5 people.nnP.S. Negative stars really need to be available.
Went back in August 2020 for an alignment. Was told that I needed to get parts to be able to align the front end. I scheduled the service with time for them to order the parts. Service was quick and person at the front desk was nice, but I wasn't told till after I paid over $400 that they weren't able to do the alignment perfectly because one of the parts purchased didn't come with the ball and joints and I would have to buy them and reschedule for the alignment to be finished.nYou run a tire shop and perform associated services, but didn't know that a product you probably routinely purchase didn't have the parts needed to complete the service? When I agreed to buying parts associated with the service, I don't understand how this wasn't anticipated and how all the needed parts weren't ordered.nI won't be returning to this business. Sadly I haven't been able to find a reliable shop since moving here and assumed a chain would at least up hold some type of integrity, but I guess not.
I’ve been buying tires here for a few years. I am a difficult person, I am not nice. The staff here all know my name and treat me as if I am the same as everyone else. Not only do I buy tires here but I bring in the most beat up bent junk to get aligned. I leave it for the day because I know it’s not any easy job. Perfect every time. If I forget to make my payments they just call and say Hi did you forget about your bill ? I like these people and have been running Maxxis and Toyo ever since I started going here.
Let's swab is top of the food chain in customer service and caring about their customers needs after the fact they've already purchased something many years gone by they still accommodated me in every way without a penny out of pocket gotta love that thank you Les Schwab
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