New Vision Nutrition

The food was of an acceptable quality and quantity and I enjoyed the subscription service - when the food could be delivered on time. Out of the last three shipments I had two of them arriving with the box caved in, all of the dry ice dissolved and the food essentially at the outside temperature, and today's shipment did not arrive at all. I just received a notice from FedEx at 7:30 PM that they could not deliver the package today (Saturday) and it will be delivered at least 6 days after shipment (last Wednesday) obviously resulting in all of the dry ice melted and the food being at whatever is the outside temperature. The product and food quality is fine, but the issues with shipping are a constant issue which does not appear to be easily resolved.

everything is is amazing, the meals are filling and delicious, the only thing i can complain about is the zucchini is a little to soggy and soft.

I will never order from this company again. Their website implies that food will be sent fresh and CAN be frozen if you so choose, but may affect quality. My food arrived completely frozen and looks freezer burnt. I have not even attempted to eat any of it because I am now wondering if it is even of the implied quality. I emailed customer support only to receive a clearly pre-written response. I was told that it sometimes freezes in transit and was offered a discount code for future orders. I have no desire to place a future order due to my disappointment with the one I have already received. It is absolutely terrible that they would promote themselves to be a healthy company who sends out fresh food just to get money from consumers. Only to send me meals that look worse than the $3 frozen meals in the grocery store. What a waste of $200. Despite this, I decided to try a meal because I paid so much and was not offered a refund. I tried the jambalaya and it was terribly dry and I couldn’t even finish it. That alone is enough to make me regret my decision to pay so much for this food.

In addition to the meals being healthy and delicious, their customer service is amazing!! I had an issue with my account where an order went through accidentally and charged me almost 200.00. I’m sure it was a fault on my end, and so I anticipated that it would be a process to get the issue resolved, but Jess in customer service was unbelievable. They worked with me, and I am so appreciative!!

Mostly decent but sometimes they substitute different menu items and off that happens you need go into app and change bsck