Volkswagen Group of America

I am beyond frustrated with the service or I should say lack of service I have received from Sunrise VW and VW Cares! In November 2018 (yes two years ago) I brought my car in for service. It was determined that I needed a part that was no longer in stock. I was required to prepay for the part. My car sat in the shop for 3 weeks until I asked for it back so I could have my car for the Holidays. I was told the part would be in by December 2018. December came and went and for months we waited. We never received a phone call. We would intermittently call to get status and were told it was still not available. I continued to drive my car, even brought it in for inspection the following year but still no clear answer on when the part would be available. It was not until this summer that I did some research and realized that it was actually unsafe for me to be driving my car. We checked in again and were told to contact VW Cares. Again for the next 4 months we got a run around. Mind you, my car sat in my driveway for the entire time and VW made no offer to give us a loaner car or rental and would not refund us for the part. At one point we were even told that the part was due to arrive on a certain date so we made an appointment only to show up and be told the part still was not in. Then we were told by VW Cares that the part was no longer being produced so they would contact us with next steps, but that same week Sunrise VW called and told us the part was finally in. We brought the car in to be repaired this past Friday and picked it up that evening. We were under the impression we had already paid for the labor when we first brought it in but were told they never charged us for labor and would not release the car without payment, so we paid and left. I drove my car home only to find that my car was still not fully repaired. Apparently I have found after more research these past few months that this is typical of VW and as much as I love my car, I will never purchase or recommend a VW to anyone!

Volkswagen customer care is worse I had problems with 2020 ATLAS which I lease in May 2020 within two months navigation was mess up and Bluetooth was not working I took to sunrise Volkswagen to fix and they had to order part which they had no idea when parts will come so I contact customer care to look into for almost two months they had no idea also so I told( Kelly B from customer care) replace the ATLAS which they say they can not then I ask Kelly to give credit for months payment which she say Volkswagen can only give $200 gift card WHAT A JOKE and slap on face. This is first n last time I or my family getting any Volkswagen. Be were of getting Volkswagen car. They do not have any respect and no customer service

Need a new car? Well don't look to get a reliable one from VW at Sunrise.nI had a 2004 VW Passat for 15+ yrs before I decided it was time to get a new car, big body perhaps for my tiny self. VW treated me right in the past, so why not stick to what I know. Well, I learned my lesson rather quickly, how much things had changed. I went to Sunrise VW (this was my first mistake) and leased a 2019 Atlas SE. The salesperson sold me good; unbeknownst to me, I had signed a 3 year lease to a lemon. Not only was it a lemon, it also did not have any of the features that I requested. At that moment I found myself compromising all of my must haves in a car. I eventually learned from this mistake and figured; hey I'll get a new car in 3 years and won't make that mistake again. Almost a month into having the car it started giving me problems. Everytime I explained to them an issue, they claimed otherwise and had a service agent ask me what was I doing to make the car go forward when I had it in reverse. At this point I was utterly appalled and frustrated at the audacity of this service agent. Not to mention the safely of myself and my 12 year old daughter was put on the line because of this faulty lemon that Sunrise of VM sold to me. I only had the car for LESS THAN A MONTH!! Completely shocked at his response I had to excuse myself from the phone call. Another example, car shuts down when on auto start and stop. They told me not to use it, ah but it's a feature that l'm paying for, why the hell are you telling me not to use it?? Eff outta here. DON'T GO TO @SUNRISEVOLKSWAGEN!!! I was warned, I didn't listen and now I've learned my lesson.nFINALLY after many dealings with the dealership with bringing the car in for repairs, @Volkswagen cleared me for a replacement vehicle in late January. February 7th of this year, a specialist contacted me with details of my replacement. We are now in mid July and I still haven't received my replacement. Currently it is parked in my driveway, I don't drive it because of the SAFETY ISSUES. I keep hearing excuses from every one@Volkswagen without any resolutions.nnAt this point, I am ready for a full refund. DO NOT BUY FROM SUNRISE VW!!! YOU'VE BEEN WARNED.

Horrible customer service. I had so many issues with my volkswagen CC. They sold me a lemon and corporate really made little to no offers to fix the issue and satisfy me at All. I'll never buy a Volkswagen again based on how they handed my situation.

Useless. A dealer service department botched a recall-related appointment, leaving me unexpectedly stranded. Considering it was a recall - that is, related to a manufacturer's defect - I called VW Corporate to see if they could help apply pressure to the dealer or otherwise provide help with transportation. They offered to call back by the end of the next business day! Not much help. They tried calling at a couple inconvenient times and then perfunctorily sent an email that they were closing the case and be sure to look out for a customer satisfaction survey. Sure thing, guys, thanks a lot!