Map
Detailed Information
- Place Types Car dealer
- Address 6815 Essington Ave, Philadelphia, PA 19153, USA
- Coordinate 39.9062523,-75.2248696
- Website https://www.hertzcarsales.com/philadelphia.htm?utm_source=googl
- Rating 3.5
- Compound Code WQ4G+G3 Philadelphia, PA, USA
Photos
Reviews
I'm in the process of purchasing a vehicle from Hertz, but I wanted to share how amazing of an experience I have had so far. Charles Kelly is hands-down the greatest car salesman I have ever had the pleasure of working with. There's no pressure, he is very willing to help you find the right car (he pulled out 4 cars for me!), and he's very understanding of circumstances/wants/needs. He went above and beyond to help me out as my family had driven in an hour and a half to look at cars with me. I highly recommend working with Charles Kelly!nUpdate: We pulled off of the lot and a brake light was out, but we were able to get the situation immediately taken care of. Again, Charles was an immense help! No issues a month after purchase!
The customer service was excellent! I got picked up by a young lady and she was very conscious of being safe about Covid 19. When I got to the hertz property I was waited on right away. My insurance covered 80% of the cost and everything was explained very well. Very easy and fast. Nice car too!
I saw an advertisement that Hertz sells cars at reasonable prices so I checked them out online. Saw a few vehicles I would like to purchase and completed an application for financing online. Received an email I would be contacted by a representative within 24 hours. Still no contact and its been 2 weeks.nnSo I reapplied again. Received another email that I would be contacted by a representative within 24 hours however this time they requested my pay stubs which I submitted. Once again no contact son I reached out to them via the number in the email. I spoke to a representative who advised they had some questions including which vehicle I wanted (this was excluded from my last application). When I located the information for the vehicle, I attempted to call back for 3 days several times a day and no response. I located their corporate number for sales just to be put me on hold and then hung up on. This happened several times. This is very unprofessional to the point I no longer want to do business with them.
Awful customer service!!! The finance manager was unfriendly and didn’t seem as if he wanted to even do business with us. We were well dressed in our appearance, but certainly not treated professionally. There are many other dealerships around, so take your business elsewhere; where you’re valued as a customer and handled properly. Very disappointed!!!
It appeared to be great service, not even 24hrs. after buying a vehicle I had problems with the vehicle. I came out from work and my vehicle wouldn't start and I had to pay $88.00 for roadside assistance to come give me a jump.
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