American Airlines Cargo

They were all wonderful the employees. They were right there ready to help you. I picked up my puppy from there, they were very nice and showed me where my puppy was and helped me opened the crate. They were very friendly employees. I would recommend them.

Great place to pick up cargo.

Slow as usual but in a good way

Guys don’t through american airlines cargo animal service.nMy experience was so bad.nPeople who working on customer service representative are sucks. A male person at representative was unprofessional and he doesn’t know how to communicate with customer. He just say what he wants. He didn’t try to help and listen our words. Finally I had to through their manager. The Manager was nice.nnfinally we shipped our dog to Germany but it was so stressful and difficult. They are not good at communicating with customer by e-mail either.nGuys, this is not shipping Christmas gift. We are sending our dogs. If representative doesn’t know how to work and communicate well then why they work at there?nnTry another airlines cargo service.

WORST EXPERIENCE!!!! If you love your pet don't let them handle them.I went there to bring my dog to San Diego.I drove 4 hours to and from jersey for them to tell me my dog was unfit to fly.Upon arriving my dog was calm,When I was getting my paperwork to release my dog,Two employees were kicking,pushing, and antagonizing my dog.Which of course she reacted.I let manager know and they DID NOTHING and to top it off. I'm still waiting on my refund which they had told I will get.I WILL NEVER RETURN HERE AGAIN!!!! Do yourself a favor and don't bring your pet's here.THEY SHOULD GET NO STAR.